OSC salary

Salary and Work for Emergency Call Operators

If you are considering working as an Emergency Call Operator (911 dispatcher, etc.), it is important to know both the salary levels and the working conditions in the profession. According to the latest statistics, the average salary for an Emergency Call Operator is 32 800 kronor per month. This represents an increase from the previous average of 31 000 kronor, indicating a positive salary development in the field.

Gender Pay Gap

There is a certain gender pay gap within the profession. On average, men earn 33 400 kronor, while women earn 32 600 kronor. This means that women earn approximately 97% of what men do in this profession. Although there is still a gender pay gap, it is relatively small compared to many other professions.

Job Responsibilities as an Emergency Call Operator

As an Emergency Call Operator, you have a very responsible job. You are often the first point of contact for people in distress and are responsible for quickly and accurately assessing situations to dispatch the right assistance. This can involve answering calls during emergencies, coordinating resources, and providing guidance to individuals in crisis. The job responsibilities require both calmness, decisiveness, and good communication skills.

Education and Requirements

To work as an Emergency Call Operator, a recognized education in the field is usually required. This could be a specific training for emergency call operators or a training in security and surveillance. Many employers also offer internal training and further education to ensure that the staff has the necessary skills.

Benefits

It is not uncommon for employers in this profession to offer various benefits that may include paid training, opportunities for further education, and sometimes other perks like a company-paid mobile phone. These benefits can be an important part of the employment package and can make the profession more appealing.

Job Market and Future Outlook

According to the Labor Market Forecast, the job opportunities for Emergency Call Operators are considered to be moderate. The recruitment situation is characterized by balance, and over a five-year period, the demand is expected to remain stable. This means that the profession offers stable job opportunities but may not have high growth. However, it is a profession that will always be needed, providing a sense of security for those choosing this career path.

What to Consider

If you are considering a career as an Emergency Call Operator, it is important to be aware that the work can be both stressful and demanding. You must be able to handle high-pressure situations and make quick decisions. Good communication skills and empathy are also important qualities. Additionally, be prepared for potentially uncomfortable work hours, including nights and weekends.

In conclusion, being an Emergency Call Operator is a profession that offers a stable salary and good working conditions for those willing to take on a responsible and demanding job. With the right education and a willingness to help others, this can be a very rewarding profession.