Ticket agent, travel agency salary

Salaries for Ticket Agent, Travel Agency

As a Ticket Agent at a travel agency, you are in a dynamic and customer-oriented environment where salary levels can be of great importance. The average monthly salary for a Ticket Agent, Travel Agency is 32 500 SEK. However, there are variations depending on gender, with women earning an average of 32 600 SEK, which means they receive 101% of what men in the same profession earn, with a salary of 32 400 SEK. For those working on an hourly basis, the average wage is 195 SEK per hour, based on 166 working hours per month.

Salary Development and Variances

It is encouraging to see a positive salary development in the profession. Since the last measurement, the average monthly salary has increased from 31 800 SEK to 32 500 SEK. However, the salary range is wide depending on experience and sector. The highest salary for a Ticket Agent in the public sector, who also has a post-secondary education shorter than three years, is 36800 SEK. For women, the highest figure is 36100 SEK. On the other hand, the lowest salary is 28600 SEK for a woman in the state sector with pre-secondary education, and 30500 SEK for a man under similar conditions.

Job Description for a Ticket Agent, Travel Agency

A ticket agent at a travel agency, sometimes also referred to as a travel seller or traffic assistant, has a variety of tasks. These include booking and selling tickets for trips, handling customer inquiries, providing advice on routes and destinations, and managing any complaints and issues that may arise during the booking process. The work requires good knowledge of various booking systems and a high level of customer service.

Key Qualities and Skills

To be successful as a Ticket Agent, it is necessary to have a strong attention to detail and be skilled in communication. You should also be flexible and adaptable, as the work environment can be hectic and demanding. The ability to quickly solve problems and handle stressful situations is also important.

Education and Qualifications

To become a Ticket Agent at a travel agency, at least a high school education is usually required. However, many employers prefer candidates with post-secondary education in tourism, travel, or related fields. Practical experience in customer service and previous work in the travel industry can also be advantageous.

Career Development and Prospects

The ticket agent profession offers opportunities for career advancement, especially for those who demonstrate leadership skills and a willingness to further educate themselves. The future prospects in the profession are stable, although job competition can be tough depending on the region and economic climate. Staying updated with the latest technologies and booking systems can provide a competitive advantage.

Working Conditions and Benefits

The working conditions for a Ticket Agent, Travel Agency can vary depending on the employer. Many travel agencies offer a flexible work environment with the possibility of shift work and sometimes even remote work. Benefits may include discounted trips, paid training, and sometimes other perks that can vary from employer to employer.

Challenges and Competition

One of the biggest challenges for Ticket Agents is managing customer expectations and resolving issues quickly and effectively. Changes in the travel industry, such as digitization and online bookings, can also affect the demand for traditional ticket agents. Job competition can be tough, especially in larger cities where the demand for travel is high.

• Average Salary: 32 500 SEK
• Average Salary Men: 32 400 SEK
• Average Salary Women: 32 600 SEK
• Hourly Wage: 195 SEK
• Highest Salary: 36800 SEK
• Lowest Salary: 28600 SEK