Communicator, customer service call center

What does a Kommunikatör in customer service call center do? – Tasks and work environment

A Kommunikatör in customer service call centers handles incoming and outgoing contacts with customers via phone, email, chat, or other digital channels. Tasks include answering questions, solving problems, providing information, and sometimes managing complaints. The work often takes place in open-plan offices with a fast pace where multiple cases are handled simultaneously. Kommunikatörer in this role need to be service-oriented, attentive, and have good verbal and written communication skills. Many workplaces have clear goals for customer satisfaction and efficiency, which require quality and speed in each customer interaction.

Salary development over time

The salary for Kommunikatörer in customer service call centers has shown stable and positive growth over the past three years. In 2022, the average salary was 29,300 SEK per month, which increased to 30 500 SEK in 2023. During 2024, the average salary has continued upward and now stands at 32 300 SEK per month. This represents a total salary increase of approximately 10.2% over the period. The trend indicates a growing demand for qualified customer service staff, which, combined with higher requirements for communication skills and digital competence, has contributed to the salary increase. The salary development also reflects the industry's effort to attract and retain competent personnel in a competitive labor market.

Kommunikatör, kundtjänst callcenter salary – complete overview

• Average salary: 32 300 SEK/month
• Lowest salary: 30,300 SEK/month (female, private sector, high school diploma 3 years)
• Highest salary: 36,300 SEK/month (male, private sector, high school diploma up to 2 years)
• Hourly wage: 194 SEK/hour
• Gender differences: Women earn 31 700 SEK, men 33 200 SEK (women = 96% of men's salary)
• Regional differences: Data not available

Education and qualifications

The path to becoming a Kommunikatör in customer service call centers often involves a high school education, preferably with a focus on trade, administration, or communication. Many employers also offer internal training and onboarding programs for new hires. Prior experience in service roles or communication work is advantageous and can give an edge in recruitment. Ability to handle digital tools and good language skills are considered important qualifications.

• High school diploma: 2–3 years, preferably with a focus on trade, administration, or communication
• Internal training: Often mandatory onboarding programs at the employer
• Language skills: Swedish and English are required; additional languages are an advantage
• Practical experience: Previous work in service or customer support provides an advantage
• Digital competence: Familiarity with various communication systems and digital tools is in demand

Common benefits and compensations

Kommunikatörer in customer service call centers are often offered benefits such as wellness allowances, subsidized lunches, and options for flexible hours or remote work. Some employers also provide bonuses based on performance, collective agreement insurance, and pension contributions. Training opportunities and internal career paths are common, especially at larger employers.

Competition and challenges

The job market for Kommunikatörer in customer service call centers is characterized by a relatively balanced competition, with many available positions and many applicants. Technological developments have increased requirements for digital skills and flexibility, while the workload can be high due to large volumes of customer cases. A fast pace, high demands for quick problem-solving, and stress management are common challenges. Additionally, clear and professional communication is essential, making personality and experience important factors in recruitment.

Tips for those aspiring to become a Kommunikatör in customer service call center

To succeed as a Kommunikatör in customer service call centers, it is important to have a strong service mindset, since the role is built on helping and engaging with customers professionally. Developing resilience to stress and the ability to handle multiple tasks simultaneously are crucial for thriving in the often hectic environment. Communication skills, both oral and written, are central, and practicing clear and attentive expression is recommended. Technical interest is an advantage, as much of the work involves various systems and digital environments, so familiarization with new tools is beneficial. Flexibility and adaptability are valued, as tasks can vary and the pace can change quickly. Being attentive to customer needs while setting boundaries respectfully provides good conditions for long-term success in the profession.

Key facts about Kommunikatör, kundtjänst callcenter

• Education level: High school diploma, often with a focus on service or communication
• Work environment: Office landscape with high pace and digital tools
• Work form: Shift work and remote work options available
• Demand: Around 550 job openings nationally within the profession
• Future prospects: Medium opportunities for employment according to the Employment Service

Career paths and future prospects

After three to five years as a Kommunikatör in customer service call centers, there may be opportunities to advance to roles such as team leader, coach, or training manager within the same organization. Some choose to further their education towards more specialized communication roles, e.g., internal or external communication, marketing, or HR. According to the Employment Service’s forecast, the opportunities for employment within the profession are medium, and demand is expected to remain unchanged over the next five years. The recruitment situation is balanced, meaning there is neither a shortage nor an oversupply of labor in the field. Those who wish to develop can find good opportunities to build careers in both private and public sectors, especially if digital skills and leadership abilities are developed in parallel.

Frequently asked questions about Kommunikatör, kundtjänst callcenter

• What is the average salary of a Kommunikatör, kundtjänst callcenter?
  - The average salary is 32 300 SEK per month.
• Are there differences between women's and men's salaries?
  - Yes, women earn an average of 31 700 SEK and men 33 200 SEK, which means women earn approximately 96% of men's salaries.
• What are the future prospects for the profession?
  - The Employment Service assesses the opportunities for employment as medium, and demand is expected to remain unchanged over the next five years.
• What education is required?
  - A high school diploma, often with a focus on service, trade, or communication, is most common. Internal training programs are also frequently offered.
• What are the most common job tasks?
  - Responding to customer questions, solving problems, providing information, and handling cases via phone, email, or digital channels.
• How many job openings are there in the profession?
  - Approximately 550 job openings nationally within the customer service profession.
• Is there potential for career development?
  - Yes, there are opportunities to advance to team leader, coach, or other roles within communication and administration.