Communicator, customer service call center salary

Salary and Working Conditions for Communication Officer in Customer Service Call Center

Working as a communication officer in a customer service call center means being the first point of contact for customers who need assistance or have questions. The job is versatile and can involve everything from answering customer inquiries via phone and email to handling customer issues and providing technical support. The profession requires good communication skills, patience, and the ability to handle stressful situations.

Salary Statistics for Communication Officer in Customer Service Call Center

The average salary for a communication officer in a customer service call center is 30 500 SEK per month. This is an increase from 29 300 SEK since the last measurement. Men earn an average of 31 200 SEK while women earn 30 000 SEK, which means that women earn 96% of what men do.

Education and Requirements for Getting a Job

To work as a communication officer in a customer service call center, higher education is usually not required. However, many employers highly value previous experience in customer service. A high school education is typically a minimum requirement, and education in communication or administration can be advantageous. Some employers also offer paid training to ensure that employees are well prepared for their tasks.

Job Duties and Things to Consider

As a communication officer in a customer service call center, one often works in a dynamic environment handling a large number of customer contacts daily. Job duties may include:

• Answering customer inquiries via phone, email, or chat.
• Handling customer issues and complaints.
• Providing technical support and guidance.
• Recording and following up on customer issues in the company's system.

To thrive in the role, one should be a good listener, have strong problem-solving skills, and be able to handle stress. It is also important to be flexible and adaptable to changing work conditions.

Benefits and Working Conditions

Benefits can vary depending on the employer, but it is not uncommon for communication officers in customer service call centers to have access to paid training to improve their skills. Some companies also offer other benefits such as a company-paid mobile phone and subsidized lunches.

Job Market Outlook

According to the Swedish Public Employment Service's forecasts, the opportunities for employment as customer service staff are moderate nationally. Demand is expected to remain unchanged over the next five years, and the recruitment situation is assessed to be balanced. This means that there are reasonable chances of finding work in the field, but competition may vary depending on the region and specific qualifications.