Telecommunicator, customer service call center salary

Working as a Telecommunications Customer Service Representative in a Call Center

Working as a telecommunications customer service representative in a call center means being a central point of contact for customers who need assistance with their services or products. The role is crucial for maintaining good customer relationships and ensuring that customers have their questions answered and problems resolved. Telecommunications representatives typically work in call center environments where they handle incoming calls, emails, and sometimes chat conversations.

What Does a Telecommunications Customer Service Representative Do?

As a telecommunications representative, your main tasks include answering customer inquiries, providing technical support, and handling complaints. You may also need to sell products or services and collect customer feedback. The ability to handle stress, be patient, and have good communication skills are essential qualities for this job.

• Receive and handle incoming customer calls
• Answer customer questions and provide technical support
• Handle complaints and offer solutions
• Collect and document customer feedback
• Possibly sell products or services

Salary and Gender Pay Gap

The average salary for a telecommunications customer service representative in a call center is 30 500 SEK per month. However, there are variations based on gender, with men earning an average of 31 200 SEK and women earning 30 000 SEK, resulting in women earning 96% of what men do in the same profession. Despite these differences, the salary for the profession has increased from 29 300 SEK to 30 500 SEK since the last measurement.

The highest salary for a male telecommunications customer service representative in the private sector with a high school education of up to 2 years is 34,300 SEK. For women, the highest salary is 32,200 SEK, also in the private sector. The lowest salary for a woman in the same profession is 29,000 SEK, while the lowest salary for a man is 30,100 SEK.

Hourly Employment

For those who are employed on an hourly basis, the average wage is 183 SEK per hour, based on a working month of 166 hours. This can be an attractive option for those who prefer flexibility in their work life.

Education and Qualifications

To work as a telecommunications customer service representative in a call center, a high school education is usually required. The industry also values previous experience in customer service and good communication skills. Many employers offer internal training to ensure that you have the skills and knowledge required to perform the job effectively.

Future Outlook and Job Market

According to the Swedish Public Employment Service's forecasts, job opportunities for customer service personnel, including telecommunications representatives, are moderate. At the national level, demand for the profession is expected to remain unchanged over the next five years. The recruitment situation is assessed to be balanced, indicating a harmonious relationship between labor supply and demand.

Working Conditions and Benefits

Many telecommunications representatives work in call center environments that can be hectic, especially during holidays or high customer activity campaigns. Flexible working hours are common, and some companies offer the opportunity to work from home. Benefits may include paid training, discounts on company products or services, and sometimes even access to a company-paid mobile phone depending on the employer.

Challenges in the Profession

Working as a telecommunications representative can be demanding, especially when it comes to dealing with dissatisfied customers or complex technical issues. A good ability to handle stress and a positive attitude are important qualities for success in this role. Additionally, a high workload and high targets for call handling can be a challenge for many employees.

Summary

Working as a telecommunications customer service representative in a call center offers a stable salary and good employment opportunities. With an average monthly salary of 30 500 SEK and an hourly wage for hourly employees of 183 SEK, this is a profession that can offer both security and development opportunities. Despite some gender pay differences, the profession is an attractive opportunity for many who want to work in customer service.