Telecommunicator, customer service call center salary

Salary and Working Conditions for Telecommunications Customer Service Call Center

As a telecommunications customer service representative at a call center, you work to address customers' questions and issues via phone, email, or chat. Your main task is to provide support and solutions to customers' inquiries, whether they are related to technical problems, orders, or general questions. This profession requires good communication skills, patience, and a willingness to help others.

Salary Statistics for Telecommunications Customer Service Call Center

The average salary for a telecommunications customer service representative at a call center is 30 500 kronor per month. Men earn an average of 31 200 kronor, while women earn 30 000 kronor, meaning that women earn 96% of what men do in this profession. The highest salary for a man in this profession is 34600 kronor, while the highest salary for a woman is 31000 kronor. The lowest salary for a man is 28500 kronor and for a woman is 27000 kronor. The salary level has seen an increase from last year when the average salary was 29 300 kronor.

Education and Requirements

To work as a telecommunications customer service representative at a call center, a high school education is usually required. In some cases, employers may offer internal training or paid courses for you to develop your skills and knowledge in the field. Common benefits in the profession may also include a company-provided mobile phone or other technical tools needed to perform the job efficiently.

Labor Market and Outlook

According to the Swedish Public Employment Service's forecasts, the job opportunities for customer service personnel are considered moderate nationally. Over a five-year period, demand for customer service personnel is expected to remain unchanged, with a recruitment situation characterized by a balance between supply and demand. This may mean that there are good opportunities to find work in the field, but competition may also be significant.

What to Consider

Working as a telecommunications customer service representative often requires the ability to handle stress and work at a fast pace. It is also important to have good communication skills and the ability to collaborate with both customers and colleagues. Flexibility and a positive attitude are other qualities that can be valuable in this profession.

Benefits and Development Opportunities

Some employers offer benefits such as paid training to help you develop your skills and advance within the company. Other common benefits may include a company-provided mobile phone or other technical tools. It is also common for employers to provide opportunities for internal career advancement, allowing you to progress to higher positions within the company.