- Salary statistics
- Telecommunicator, customer service call center
Telecommunicator, customer service call center
30 300 - 36 300 kr / month
Women earn 96% of what men do.
Försäljning & inköp
Salary progression Telecommunicator, customer service call center
What does a telecommunications operator in customer service call center do? – Tasks and work environment
A telecommunications operator in a customer service call center primarily works with receiving and handling incoming calls, emails, and chats from customers. Tasks include providing information, solving problems, registering cases, and sometimes performing basic technical support. The environment is often office-based with open-plan layouts and a high pace. Many workplaces operate in shifts to meet customer needs at different times of the day. The job requires good communication skills, stress resilience, and a service-oriented attitude.
Salary development over time
Over the past three years, the salary for telecommunications operators in customer service call centers has increased from 29,300 SEK in 2022 to 30 500 SEK in 2023 and further to 32 300 SEK in 2024. This corresponds to a total increase of approximately 10.2% during the period. The biggest increase occurred between 2023 and 2024, which can be linked to increased demand for customer service staff and an overall adjustment of wages in the industry. Despite this positive trend, salary levels still fall within the range for positions requiring a high school education and strong service orientation. Regional variations may occur, but the national trend shows a stable and slightly rising salary development.
Telecommunications operator in customer service call center salary – complete overview
- Average salary: 32 300 SEK/month
- Lowest salary: 30,300 SEK/month (female, private sector, 3-year high school diploma)
- Highest salary: 36,300 SEK/month (male, private sector, up to 2-year high school diploma)
- Hourly wage: 194 SEK
- Women: 31 700 SEK/month
- Men: 33 200 SEK/month
- Women’s salary in relation to men: 96%
Many call centers have implemented gamification and internal competitions to increase motivation and employee satisfaction. Such initiatives contribute to a more dynamic work environment and can promote both camaraderie and performance.
Education and qualifications
To work as a telecommunications operator in customer service call centers, a high school diploma is usually required, preferably with a focus on commerce, administration, or technology. Many employers also offer internal training and onboarding programs for new employees. Personal suitability, such as good communication skills and stress resilience, is highly valued. Experience from service professions or similar roles is often advantageous.
- Formal education: High school diploma, often 2–3 years
- Introductory training: Internal courses offered by the employer
- Valuable experience: Previous work in service or customer contact
- Certifications: Some employers offer industry-specific certifications
- Prerequisites: Good Swedish language skills and computer literacy
Common benefits and compensations
In addition to the base salary, benefits such as wellness allowances, performance-based bonus systems, extra vacation days, and sometimes remote work options are often offered. Some employers also provide discounts on company products and collective occupational pensions.
Competition and challenges
Competition for positions in call centers is generally moderate, with a large number of vacancies but also many applicants. Challenges in the profession include high workload during certain periods, demands for quick problem-solving, and handling stressful customer situations. It is important to quickly adapt to changing routines and new technical systems. The industry also experiences some staff turnover, which can mean new colleagues are frequently introduced, and teamwork continuously evolves.
Tips for aspiring telecommunications operators in customer service call centers
To succeed as a telecommunications operator in customer service call centers, it is good to develop your communication skills and always focus on the customer's needs. Patience and attentiveness help during difficult calls and increase the chances of finding good solutions. High stress resilience is crucial, especially during periods with many incoming cases. Showing initiative and willingness to learn new tools quickly is also positive. Working in a structured manner and maintaining a positive attitude contribute to your own and colleagues' well-being. Flexibility and adaptability make it easier when tasks vary. Finally, it is important to have a strong service attitude, as customer interaction is always central.
Key facts about telecommunications operators in customer service call centers
- Salary range: 30,300–36,300 SEK/month
- Average salary: 32 300 SEK/month
- Education level: High school diploma (2–3 years)
- Work environment: Office-based, often open-plan and shift work
- Job openings: Around 550 in Sweden
Career paths and future prospects
After a few years of experience as a telecommunications operator in customer service call centers, opportunities often open to advance to roles such as team leader, trainer, or customer relations specialist. There is also the possibility to move into quality control or internal training. According to the Swedish Public Employment Service’s forecast, the labor market is stable with moderate opportunities for employment, and demand is expected to remain unchanged over the next five years. The national recruitment situation is characterized by a balance between supply and demand, meaning there is neither a shortage nor an oversupply of qualified candidates in the profession.
Frequently asked questions about telecommunications operators in customer service call centers
- What does a telecommunications operator in customer service call center earn?
- The average salary is 32 300 SEK/month, with a salary range of 30,300–36,300 SEK/month. - What education is required?
- A high school diploma, preferably with a focus on service, is sufficient. Many employers offer internal training. - Are there differences between men's and women's salaries?
- Yes, women earn on average 31 700 SEK and men 33 200 SEK, which corresponds to 96% of men's salaries. - What is the work environment like?
- The work environment is often office-based with open-plan layouts and a high pace, sometimes with shift work. - What are the future prospects?
- Job opportunities are moderate, and demand is expected to remain unchanged over the next five years. - What benefits are common?
- Benefits include wellness allowances, bonus systems, extra vacation days, and collective pension schemes. - How many job openings are there?
- Approximately 550 in Sweden.
Salary distributed by age and sector
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 98% | 25700 kr | 26900 kr |
25-34 | 96% | 30200 kr | 31100 kr |
35-44 | 96% | 34200 kr | 34800 kr |
45-54 | 90% | 35400 kr | 36100 kr |
55-64 | 89% | 35200 kr | 35900 kr |
65-68 | 34700 kr | 35400 kr | |
Snitt | 96% | 31500 kr | 32300 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 99% | 30300 kr | 30600 kr |
25-34 | 99% | 32000 kr | 32100 kr |
35-44 | 99% | 32300 kr | 32500 kr |
45-54 | 100% | 32800 kr | 32800 kr |
55-64 | 98% | 33000 kr | 33100 kr |
65-68 | 94% | 32600 kr | 32600 kr |
Snitt | 99% | 32400 kr | 32500 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 99% | 30300 kr | 30600 kr |
25-34 | 99% | 32000 kr | 32100 kr |
35-44 | 99% | 32300 kr | 32500 kr |
45-54 | 100% | 32800 kr | 32800 kr |
55-64 | 98% | 33000 kr | 33100 kr |
65-68 | 94% | 32600 kr | 32600 kr |
Snitt | 99% | 32400 kr | 32500 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 25600 kr | 26800 kr |
25-34 | 96% | 30100 kr | 31100 kr |
35-44 | 96% | 34400 kr | 35100 kr |
45-54 | 89% | 35800 kr | 36600 kr |
55-64 | 89% | 35500 kr | 36400 kr |
Snitt | 95% | 31400 kr | 32300 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 25600 kr | 26800 kr |
25-34 | 96% | 30100 kr | 31100 kr |
35-44 | 96% | 34400 kr | 35100 kr |
45-54 | 89% | 35800 kr | 36600 kr |
55-64 | 89% | 35500 kr | 36400 kr |
Snitt | 95% | 31400 kr | 32300 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 98% | 26000 kr | 27200 kr |
25-34 | 96% | 30600 kr | 31900 kr |
35-44 | 96% | 34700 kr | 35900 kr |
45-54 | 90% | 37400 kr | 38700 kr |
55-64 | 89% | 37100 kr | 38500 kr |
Snitt | 96% | 32000 kr | 33200 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 99% | 31000 kr | 31000 kr |
25-34 | 99% | 32200 kr | 32300 kr |
35-44 | 99% | 32400 kr | 32700 kr |
45-54 | 100% | 32800 kr | 32900 kr |
55-64 | 98% | 33600 kr | 33700 kr |
65-68 | 94% | 34200 kr | 34200 kr |
Snitt | 99% | 32600 kr | 32700 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 99% | 31000 kr | 31000 kr |
25-34 | 99% | 32200 kr | 32300 kr |
35-44 | 99% | 32400 kr | 32700 kr |
45-54 | 100% | 32800 kr | 32900 kr |
55-64 | 98% | 33600 kr | 33700 kr |
65-68 | 94% | 34200 kr | 34200 kr |
Snitt | 99% | 32600 kr | 32700 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 26000 kr | 27200 kr |
25-34 | 96% | 30500 kr | 31800 kr |
35-44 | 96% | 34900 kr | 36100 kr |
45-54 | 89% | 37900 kr | 39200 kr |
55-64 | 89% | 37400 kr | 38800 kr |
Snitt | 95% | 31900 kr | 33200 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 26000 kr | 27200 kr |
25-34 | 96% | 30500 kr | 31800 kr |
35-44 | 96% | 34900 kr | 36100 kr |
45-54 | 89% | 37900 kr | 39200 kr |
55-64 | 89% | 37400 kr | 38800 kr |
Snitt | 95% | 31900 kr | 33200 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 98% | 25400 kr | 26600 kr |
25-34 | 96% | 29900 kr | 30600 kr |
35-44 | 96% | 33900 kr | 34300 kr |
45-54 | 90% | 34300 kr | 34700 kr |
55-64 | 89% | 34000 kr | 34400 kr |
Snitt | 96% | 31100 kr | 31700 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 99% | 30200 kr | 30500 kr |
25-34 | 99% | 31900 kr | 32000 kr |
35-44 | 99% | 32300 kr | 32400 kr |
45-54 | 100% | 32800 kr | 32800 kr |
55-64 | 98% | 32900 kr | 32900 kr |
65-68 | 94% | 32100 kr | 32100 kr |
Snitt | 99% | 32400 kr | 32400 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 99% | 30200 kr | 30500 kr |
25-34 | 99% | 31900 kr | 32000 kr |
35-44 | 99% | 32300 kr | 32400 kr |
45-54 | 100% | 32800 kr | 32800 kr |
55-64 | 98% | 32900 kr | 32900 kr |
65-68 | 94% | 32100 kr | 32100 kr |
Snitt | 99% | 32400 kr | 32400 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 25300 kr | 26500 kr |
25-34 | 96% | 29700 kr | 30400 kr |
35-44 | 96% | 34100 kr | 34500 kr |
45-54 | 89% | 34500 kr | 35000 kr |
55-64 | 89% | 34300 kr | 34700 kr |
Snitt | 95% | 31000 kr | 31700 kr |
Age | Base salary | Monthly salary | |
---|---|---|---|
18-24 | 97% | 25300 kr | 26500 kr |
25-34 | 96% | 29700 kr | 30400 kr |
35-44 | 96% | 34100 kr | 34500 kr |
45-54 | 89% | 34500 kr | 35000 kr |
55-64 | 89% | 34300 kr | 34700 kr |
Snitt | 95% | 31000 kr | 31700 kr |
About the data
All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.
All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.
Profession Telecommunicator, customer service call center has the SSYK code 4222, which we use to match against the SCB database to obtain the latest salary statistics.
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