Telecommunicator, customer service call center salary

  1. Salary statistics
  2. Telecommunicator, customer service call center salary

Telecommunicator, customer service call center salary

33 400 SEK

Customer service staff

Latest available salary statistics are for 2025. Compare average pay, salary range and related job listings.

31 000 - 37 600 SEK / month

Women earn 97% of what men do.

Försäljning & inköp

Average salary 33 400 SEK/month Monthly gross salary
Salary range 31 000 - 37 600 SEK Latest available range Data year 2025 Latest published dataset

Related tools

Calculate take-home pay for Telecommunicator, customer service call center 33 400 SEK/month prefilled Calculate gross salary for Telecommunicator, customer service call center Start from net pay More salary pages Browse more roles Open jobs for Telecommunicator, customer service call center 653 matching jobs in Försäljning & inköp

Jump to

Salary trend About the role What does a telecommunications operator in customer service call center do? – Tasks and work environment Salary development over time Telecommunications operator in customer service call center salary – complete overview Open jobs Related occupations About the data FAQ

Salary progression Telecommunicator, customer service call center

Average salary 33 400 kr
Males 34 000 kr
Females 32 900 kr
1 Likes 0 Comments 653 Vacant jobs ->

What does a telecommunications operator in customer service call center do? – Tasks and work environment

A telecommunications operator in a customer service call center primarily works with receiving and handling incoming calls, emails, and chats from customers. Tasks include providing information, solving problems, registering cases, and sometimes performing basic technical support. The environment is often office-based with open-plan layouts and a high pace. Many workplaces operate in shifts to meet customer needs at different times of the day. The job requires good communication skills, stress resilience, and a service-oriented attitude.

Salary development over time

Over the past three years, the salary for telecommunications operators in customer service call centers has increased from 29,300 SEK in 2022 to 32 300 SEK in 2023 and further to 33 400 SEK in 2024. This corresponds to a total increase of approximately 10.2% during the period. The biggest increase occurred between 2023 and 2024, which can be linked to increased demand for customer service staff and an overall adjustment of wages in the industry. Despite this positive trend, salary levels still fall within the range for positions requiring a high school education and strong service orientation. Regional variations may occur, but the national trend shows a stable and slightly rising salary development.

Telecommunications operator in customer service call center salary – complete overview

  • Average salary: 33 400 SEK/month
  • Lowest salary: 30,300 SEK/month (female, private sector, 3-year high school diploma)
  • Highest salary: 36,300 SEK/month (male, private sector, up to 2-year high school diploma)
  • Hourly wage: 194 SEK
  • Women: 32 900 SEK/month
  • Men: 34 000 SEK/month
  • Women’s salary in relation to men: 97%

Many call centers have implemented gamification and internal competitions to increase motivation and employee satisfaction. Such initiatives contribute to a more dynamic work environment and can promote both camaraderie and performance.

– statsskuld.se

Education and qualifications

To work as a telecommunications operator in customer service call centers, a high school diploma is usually required, preferably with a focus on commerce, administration, or technology. Many employers also offer internal training and onboarding programs for new employees. Personal suitability, such as good communication skills and stress resilience, is highly valued. Experience from service professions or similar roles is often advantageous.

  • Formal education: High school diploma, often 2–3 years
  • Introductory training: Internal courses offered by the employer
  • Valuable experience: Previous work in service or customer contact
  • Certifications: Some employers offer industry-specific certifications
  • Prerequisites: Good Swedish language skills and computer literacy

Common benefits and compensations

In addition to the base salary, benefits such as wellness allowances, performance-based bonus systems, extra vacation days, and sometimes remote work options are often offered. Some employers also provide discounts on company products and collective occupational pensions.

Competition and challenges

Competition for positions in call centers is generally moderate, with a large number of vacancies but also many applicants. Challenges in the profession include high workload during certain periods, demands for quick problem-solving, and handling stressful customer situations. It is important to quickly adapt to changing routines and new technical systems. The industry also experiences some staff turnover, which can mean new colleagues are frequently introduced, and teamwork continuously evolves.

Tips for aspiring telecommunications operators in customer service call centers

To succeed as a telecommunications operator in customer service call centers, it is good to develop your communication skills and always focus on the customer's needs. Patience and attentiveness help during difficult calls and increase the chances of finding good solutions. High stress resilience is crucial, especially during periods with many incoming cases. Showing initiative and willingness to learn new tools quickly is also positive. Working in a structured manner and maintaining a positive attitude contribute to your own and colleagues' well-being. Flexibility and adaptability make it easier when tasks vary. Finally, it is important to have a strong service attitude, as customer interaction is always central.

Key facts about telecommunications operators in customer service call centers

  • Salary range: 30,300–36,300 SEK/month
  • Average salary: 33 400 SEK/month
  • Education level: High school diploma (2–3 years)
  • Work environment: Office-based, often open-plan and shift work
  • Job openings: Around 550 in Sweden

Career paths and future prospects

After a few years of experience as a telecommunications operator in customer service call centers, opportunities often open to advance to roles such as team leader, trainer, or customer relations specialist. There is also the possibility to move into quality control or internal training. According to the Swedish Public Employment Service’s forecast, the labor market is stable with moderate opportunities for employment, and demand is expected to remain unchanged over the next five years. The national recruitment situation is characterized by a balance between supply and demand, meaning there is neither a shortage nor an oversupply of qualified candidates in the profession.

Frequently asked questions about telecommunications operators in customer service call centers

  • What does a telecommunications operator in customer service call center earn?
    - The average salary is 33 400 SEK/month, with a salary range of 30,300–36,300 SEK/month.
  • What education is required?
    - A high school diploma, preferably with a focus on service, is sufficient. Many employers offer internal training.
  • Are there differences between men's and women's salaries?
    - Yes, women earn on average 32 900 SEK and men 34 000 SEK, which corresponds to 97% of men's salaries.
  • What is the work environment like?
    - The work environment is often office-based with open-plan layouts and a high pace, sometimes with shift work.
  • What are the future prospects?
    - Job opportunities are moderate, and demand is expected to remain unchanged over the next five years.
  • What benefits are common?
    - Benefits include wellness allowances, bonus systems, extra vacation days, and collective pension schemes.
  • How many job openings are there?
    - Approximately 550 in Sweden.

Richard Andersson

Richard Andersson - 2025-07-08 06:40:14

Occupation
Who has the highest salary?
The highest salary for a Telecommunicator, customer service call center is 37600 kr. This salary belongs to a man working in the Private sector with a upper secondary education, maximum 2 years. The highest salary for a woman in this profession is 35000 kr.
Who has the lowest salary?
The lowest salary for a Telecommunicator, customer service call center is 31000 kr. This salary belongs to a woman also working in the Private sector. The lowest salary for a man in this profession is 31400 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
18-24 97% 26300 kr 27400 kr
25-34 96% 31200 kr 32200 kr
35-44 99% 35100 kr 35800 kr
45-54 91% 36600 kr 37500 kr
55-64 88% 37300 kr 38300 kr
65-68 36100 kr 36500 kr
Snitt 97% 32400 kr 33400 kr
* Empty columns indicate that the statistical data was insufficient to allow for a statistically significant conclusion.
Salary per sector
Salary based on education
Register an account before you can comment

To write a comment you need to create an account.

Default Avatar

About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Telecommunicator, customer service call center has the SSYK code 4222, which we use to match against the SCB database to obtain the latest salary statistics.

Search salary statistics for occupation
8000 kr
90000 kr
Vacant jobs
Show more
Similar occupations

Compare salary, work tasks and job outlook in adjacent occupations to find roles with similar skills or pay levels.

  • Antiquarian assistant salary

    Average salary: 34 600 SEK/month • Försäljning & inköp

    Store salespersons, specialty trade

    Compare with Telecommunicator, customer service call center

    Mon, 22 Jun 2026 - 14:56
  • Read more about working as Bank salesman

    Bank salesman salary

    Average salary: 47 400 SEK/month • Försäljning & inköp

    Bank officials

    Compare with Telecommunicator, customer service call center

    Tue, 23 Jun 2026 - 03:16
  • Read more about working as Sales consultant

    Sales consultant salary

    Average salary: 55 700 SEK/month • Försäljning & inköp

    Marketing analysts and marketers etc.

    Compare with Telecommunicator, customer service call center

    Wed, 24 Jun 2026 - 02:40
  • Read more about working as Acquisitor, advertisements

    Acquisitor, advertisements salary

    Average salary: 44 700 SEK/month • Försäljning & inköp

    Other intermediaries

    Compare with Telecommunicator, customer service call center

    Tue, 23 Jun 2026 - 21:32
  • Read more about working as Head of department, company sales

    Head of department, company sales salary

    Average salary: 53 200 SEK/month • Försäljning & inköp

    Corporate salespeople

    Compare with Telecommunicator, customer service call center

    Tue, 23 Jun 2026 - 15:10
  • Read more about working as Communicator, customer service call center

    Communicator, customer service call center salary

    Average salary: 33 400 SEK/month • Försäljning & inköp

    Customer service staff

    Compare with Telecommunicator, customer service call center

    Mon, 22 Jun 2026 - 08:03
Latest posts
  • Promocode - Discount code for Smartphoto

    Promocode

    Discount code for Smartphoto

    Mon, 22 Jun 2026 - 12:00
  • Public Opinion - Novus Opinion Poll 2026-06-17 – Social Democrats Lose

    Public Opinion

    Novus Opinion Poll 2026-06-17 – Social Democrats Lose

    Wed, 17 Jun 2026 - 09:35
  • National Debt - National Debt – Level, GDP Share, and Development to 2026

    National Debt

    National Debt – Level, GDP Share, and Development to 2026

    Mon, 8 Jun 2026 - 09:59
  • Inflation - Inflation May 2026 – KPIF Rises to 1.5 Percent

    Inflation

    Inflation May 2026 – KPIF Rises to 1.5 Percent

    Thu, 4 Jun 2026 - 08:30
  • Tips - Create a Professional Website with AI - That's Why I Built Deffe.com

    Tips

    Create a Professional Website with AI - That's Why I Built Deffe.com

    Tue, 19 May 2026 - 22:28
  • Municipality -

    Municipality

    Tue, 19 May 2026 - 00:35
Salary, Taxes, and Fees
Net salary 31 390
Net salary
31 390
Taxes
11 718
Fees
12 582

With our Swedish tax calculator, you can easily calculate your after-tax income (net salary).

Swedish Church Member

* Updated with 2026 taxes

Explore more topics

Continue exploring Statsskuld.se

Hand-picked next steps that connect calculators, public data and articles.

Latest articles