Telecommunicator, customer service call center

32 300 kr

Customer service staff

30 300 - 36 300 kr / month

Women earn 96% of what men do.

Försäljning & inköp

What will be the salary after tax?

Salary progression Telecommunicator, customer service call center

2014201420152015201620162017201720182018201920192020202020212021202220222023202320242024
Average salary 32 300 kr
Males 33 200 kr
Females 31 700 kr

What does a telecommunications operator in customer service call center do? – Tasks and work environment

A telecommunications operator in a customer service call center primarily works with receiving and handling incoming calls, emails, and chats from customers. Tasks include providing information, solving problems, registering cases, and sometimes performing basic technical support. The environment is often office-based with open-plan layouts and a high pace. Many workplaces operate in shifts to meet customer needs at different times of the day. The job requires good communication skills, stress resilience, and a service-oriented attitude.

Salary development over time

Over the past three years, the salary for telecommunications operators in customer service call centers has increased from 29,300 SEK in 2022 to 30 500 SEK in 2023 and further to 32 300 SEK in 2024. This corresponds to a total increase of approximately 10.2% during the period. The biggest increase occurred between 2023 and 2024, which can be linked to increased demand for customer service staff and an overall adjustment of wages in the industry. Despite this positive trend, salary levels still fall within the range for positions requiring a high school education and strong service orientation. Regional variations may occur, but the national trend shows a stable and slightly rising salary development.

Telecommunications operator in customer service call center salary – complete overview

  • Average salary: 32 300 SEK/month
  • Lowest salary: 30,300 SEK/month (female, private sector, 3-year high school diploma)
  • Highest salary: 36,300 SEK/month (male, private sector, up to 2-year high school diploma)
  • Hourly wage: 194 SEK
  • Women: 31 700 SEK/month
  • Men: 33 200 SEK/month
  • Women’s salary in relation to men: 96%

Many call centers have implemented gamification and internal competitions to increase motivation and employee satisfaction. Such initiatives contribute to a more dynamic work environment and can promote both camaraderie and performance.

– statsskuld.se

Education and qualifications

To work as a telecommunications operator in customer service call centers, a high school diploma is usually required, preferably with a focus on commerce, administration, or technology. Many employers also offer internal training and onboarding programs for new employees. Personal suitability, such as good communication skills and stress resilience, is highly valued. Experience from service professions or similar roles is often advantageous.

  • Formal education: High school diploma, often 2–3 years
  • Introductory training: Internal courses offered by the employer
  • Valuable experience: Previous work in service or customer contact
  • Certifications: Some employers offer industry-specific certifications
  • Prerequisites: Good Swedish language skills and computer literacy

Common benefits and compensations

In addition to the base salary, benefits such as wellness allowances, performance-based bonus systems, extra vacation days, and sometimes remote work options are often offered. Some employers also provide discounts on company products and collective occupational pensions.

Competition and challenges

Competition for positions in call centers is generally moderate, with a large number of vacancies but also many applicants. Challenges in the profession include high workload during certain periods, demands for quick problem-solving, and handling stressful customer situations. It is important to quickly adapt to changing routines and new technical systems. The industry also experiences some staff turnover, which can mean new colleagues are frequently introduced, and teamwork continuously evolves.

Tips for aspiring telecommunications operators in customer service call centers

To succeed as a telecommunications operator in customer service call centers, it is good to develop your communication skills and always focus on the customer's needs. Patience and attentiveness help during difficult calls and increase the chances of finding good solutions. High stress resilience is crucial, especially during periods with many incoming cases. Showing initiative and willingness to learn new tools quickly is also positive. Working in a structured manner and maintaining a positive attitude contribute to your own and colleagues' well-being. Flexibility and adaptability make it easier when tasks vary. Finally, it is important to have a strong service attitude, as customer interaction is always central.

Key facts about telecommunications operators in customer service call centers

  • Salary range: 30,300–36,300 SEK/month
  • Average salary: 32 300 SEK/month
  • Education level: High school diploma (2–3 years)
  • Work environment: Office-based, often open-plan and shift work
  • Job openings: Around 550 in Sweden

Career paths and future prospects

After a few years of experience as a telecommunications operator in customer service call centers, opportunities often open to advance to roles such as team leader, trainer, or customer relations specialist. There is also the possibility to move into quality control or internal training. According to the Swedish Public Employment Service’s forecast, the labor market is stable with moderate opportunities for employment, and demand is expected to remain unchanged over the next five years. The national recruitment situation is characterized by a balance between supply and demand, meaning there is neither a shortage nor an oversupply of qualified candidates in the profession.

Frequently asked questions about telecommunications operators in customer service call centers

  • What does a telecommunications operator in customer service call center earn?
    - The average salary is 32 300 SEK/month, with a salary range of 30,300–36,300 SEK/month.
  • What education is required?
    - A high school diploma, preferably with a focus on service, is sufficient. Many employers offer internal training.
  • Are there differences between men's and women's salaries?
    - Yes, women earn on average 31 700 SEK and men 33 200 SEK, which corresponds to 96% of men's salaries.
  • What is the work environment like?
    - The work environment is often office-based with open-plan layouts and a high pace, sometimes with shift work.
  • What are the future prospects?
    - Job opportunities are moderate, and demand is expected to remain unchanged over the next five years.
  • What benefits are common?
    - Benefits include wellness allowances, bonus systems, extra vacation days, and collective pension schemes.
  • How many job openings are there?
    - Approximately 550 in Sweden.
Who has the highest salary?
The highest salary for a Telecommunicator, customer service call center is 36300 kr. This salary belongs to a man working in the Private sector with a upper secondary education, maximum 2 years. The highest salary for a woman in this profession is 33600 kr.
Who has the lowest salary?
The lowest salary for a Telecommunicator, customer service call center is 30300 kr. This salary belongs to a woman also working in the Private sector. The lowest salary for a man in this profession is 31900 kr.
Salary distributed by age and sector
Age Women's salary as a percentage of men's Base salary Monthly salary
18-24 98% 25700 kr 26900 kr
25-34 96% 30200 kr 31100 kr
35-44 96% 34200 kr 34800 kr
45-54 90% 35400 kr 36100 kr
55-64 89% 35200 kr 35900 kr
65-68 34700 kr 35400 kr
Snitt 96% 31500 kr 32300 kr
Salary per sector
AllAllPublic Public Municipal Municipal County council County council Private officialsPrivate officialsPublic Public Private Private 40000400003200032000240002400016000160008000800000
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Salary based on education
All levels of educationAll levels of educationPre-secondary educat...Pre-secondary education, 9 yearsUpper secondary edu...Upper secondary education, maximum 2 yearsHigh school education...High school education, 3 yearsPost-secondary educat...Post-secondary education, less than 3 yearsPost-secondary educa...Post-secondary education, 3 years or moreData missingData missing3600036000270002700018000180009000900000
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About the data

All information displayed on this page is based on data from the Swedish Central Bureau of Statistics (SCB), the Swedish Tax Agency and the Swedish employment agency. Learn more about our data and data sources here.

All figures are gross salaries, meaning salaries before tax. The average salary, or mean salary, is calculated by adding up the total salary for all individuals within the profession and dividing it by the number of individuals. For specific job categories, we have also considered various criteria such as experience and education.

Profession Telecommunicator, customer service call center has the SSYK code 4222, which we use to match against the SCB database to obtain the latest salary statistics.

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Net salary
31 377
Taxes
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Fees
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