What does a charter travel agent do? – Tasks and work environment
A charter travel agent works with helping individuals and companies book and plan charter trips. Tasks include advising on destinations, booking trips and add-on services, handling customer inquiries, and follow-up before and after the trip. Contact is made via phone, email, chat, and sometimes in physical travel agencies or offices. The environment is often fast-paced, especially during peak season, and the role requires good customer service skills and the ability to work independently and in teams.
Salary development over time
The salary for a charter travel agent has steadily increased over the past three years. In 2022, the average salary was 31,800 SEK per month. In 2023, it rose to 32 500 SEK, representing an increase of just over 2.2%. In 2024, the average salary continued upward to 34 100 SEK, an increase of an additional 4.9% compared to the previous year. This positive trend can be linked to increased demand for travel post-pandemic, as well as a general rise in the service sector. Differences in education level and experience affect the salary range, and the salary level is somewhat higher in larger cities where demand for travel is greatest.
Charter travel agent salary – complete overview
- Average salary: 34 100 SEK/month
- Lowest salary: 24,900 SEK/month (men, public sector, pre-high school education)
- Highest salary: 39,100 SEK/month (men, public sector, post-secondary education shorter than 3 years)
- Highest salary (women): 37,100 SEK/month
- Lowest salary (women): 30,800 SEK/month
- Average hourly wage: 205 SEK
- Women/men: Women earn 101% of what men do (34 200 SEK vs 34 000 SEK)
Education and qualifications
The pathway to becoming a charter travel agent usually involves completing a high school program in commerce and administration or equivalent, followed by specialized training in the travel industry. Many employers also seek experience in customer service and good language skills. Internships and trainee programs are common, and there are opportunities to supplement with shorter courses in sales, booking systems, and destination knowledge.
- High school education: Commerce and administration program (3 years)
- Post-secondary courses: Travel and tourism programs (6–18 months)
- Certifications: Courses in booking systems, GDS, and customer management
- Internship: Commonly offered through education or directly with employers
- Language skills: English and preferably additional languages
Many charter travel agents get the opportunity to travel to various destinations on so-called study trips to better provide personal advice to their customers. This offers both inspiration and practical knowledge about different travel destinations.
Common benefits and compensations
Charter travel agents are often offered performance-based bonuses, discounted or free trips, wellness allowances, and sometimes flexible working hours. Access to internal training programs and opportunities for further development within the company are also common. Some employers additionally offer insurance and pension contributions beyond collective agreements.
Competition and challenges
The competition for roles as a charter travel agent is relatively high, especially during the low season when demand for travel decreases. Digitalization has changed the profession, as many customers now book trips online themselves, meaning agents need to offer added value through personal service and expertise. Staying updated on new destinations and technical booking systems is crucial. Seasonal variations and rapid changes in the travel industry require flexibility and adaptability. The ability to handle stress and work customer-oriented are central challenges in the profession.
Tips for aspiring charter travel agents
To succeed as a charter travel agent, it is good to combine strong customer service skills with a genuine interest in travel and people. Good communication skills facilitate both customer contact and teamwork, so practicing clear and attentive expression is wise. Being solution-oriented helps you quickly handle unexpected situations and find the right offers for customers. Flexibility and stress resistance are important qualities, especially during high season when pressure increases. Continuously furthering your education in new booking systems and staying updated on travel trends gives you an advantage in the job market. Language skills, preferably beyond English, are also a significant asset in dealing with both customers and partners.
Key facts about Charter Travel Agents
- Education level: High school or post-secondary education
- Work environment: Office-based, often open-plan offices
- Typical work form: Full-time, sometimes shift work
- Demand: 550 job openings within the profession
- Special skills: Booking systems and destination knowledge
Career paths and future outlook
After three to five years in the profession, there are good opportunities to advance to roles such as team leader, trainer, or specialist in business travel and corporate sales. Some choose to move into product management or marketing within the travel industry. The forecast from the Swedish Public Employment Service indicates stable demand, with 550 reported job openings. Digital skills and language proficiency further increase competitiveness. However, the profession is influenced by economic cycles and travel trend changes, making flexibility and ongoing training important for long-term development.
Frequently asked questions about Charter Travel Agents
- What does a Charter Travel Agent earn?
- A charter travel agent has an average salary of 34 100 SEK per month according to current statistics.
- What are the salary differences between women and men?
- Women earn an average of 34 200 SEK while men earn 34 000 SEK, which means women earn 101% of men's salaries.
- What education is required to become a charter travel agent?
- Typically, a high school education in commerce or administration is required, along with courses in the travel industry and booking systems.
- Are there regional salary differences?
- Salary levels are generally higher in metropolitan areas where demand for travel is greatest.
- What career opportunities are available within the profession?
- After a few years, one can advance to team leader, trainer, or specialize in business travel.
- What qualities are important for a charter travel agent?
- Customer service, communication skills, flexibility, and stress resistance are key qualities.
- What are the future prospects for charter travel agents?
- The forecast is stable, and currently there are 550 job openings in the profession.
