Service consultant, car workshop

What does a service advisor in a car workshop do? – Tasks and work environment

A service advisor in a car workshop acts as the link between the workshop's customers and technicians. The tasks are varied and include advising on service needs, receiving customers, booking appointments, and following up on repairs and cost estimates. The profession requires good communication skills and an interest in both technology and customer service. The work environment is characterized by a high pace, daily customer contact, and often a mix of office work and presence in the workshop environment. It is common to work in teams alongside mechanics and workshop managers to ensure customers' needs are met professionally.

Salary development over time

Salary development for service advisors in a car workshop has shown clear changes over recent years. In 2022, the average salary was 39,400 SEK per month, which increased to 42 800 SEK in 2023 – a rise of about 8.6%. In 2024, the average salary has been adjusted slightly downward to 42 200 SEK, representing a small decrease of around 1.4% compared to the previous year. This development may be due to market adjustments and changing demand within the industry. The fact that salaries have increased over time also reflects the profession’s rising demands for service quality and technical understanding. Gender differences have decreased, with women now earning slightly more on average than men within the profession.

Service advisor, car workshop salary – complete overview

• Average salary: 42 200 SEK/month
• Lowest salary: 41,600 SEK/month (men), 42,400 SEK/month (women)
• Highest salary: 54,400 SEK/month (men), 42,900 SEK/month (women)
• Hourly wage: 254 SEK
• Gender differences: Women earn 103% of what men do

Education and qualifications

To work as a service advisor in a car workshop, a high school education in vehicle technology or equivalent is generally required, but postgraduate studies in technology, service, or administration can be advantageous. Practical experience from the automotive industry, good communication skills, and a customer focus are central qualifications. Additional training or certifications in vehicles, customer service, and IT systems are often beneficial.

• High school education: Vehicle program or similar (3 years)
• Post-secondary courses: In technology, service, or administration
• Certifications: For example, in vehicle technology or customer service
• Practical experience: Experience from a car workshop or customer reception is recommended
• Prerequisites: Good knowledge of Swedish and basic computer skills

Common benefits and compensations

Service advisors in a car workshop are often offered benefits such as occupational pension, wellness allowance, employee discounts on car services and spare parts, and opportunities for further training. Bonus schemes and commissions may also be present depending on the employer and performance.

Competition and challenges

The competition for positions as a service advisor in a car workshop varies depending on the region and employer size. The demand remains stable thanks to the automotive industry's ongoing need for qualified customer service, but digitization and changing customer behaviors pose new challenges. Staying updated on technological innovations and new IT systems is important. The profession also requires managing a high work pace, periodic stress, and complex customer cases. The ability to quickly adapt to changing routines and regulations is crucial for long-term success.

Tips for those wanting to become a service advisor in a car workshop

To succeed as a service advisor in a car workshop, it is good to be communicative and attentive, as clear dialogue with both customers and technicians is vital for smooth workflow. Having a genuine interest in cars and technology facilitates understanding of customer needs and workshop operations. A structured approach and good organizational skills help handle multiple cases simultaneously and ensure nothing falls through the cracks. Flexibility and problem-solving skills are important when unexpected situations arise or customer expectations change. Being service-minded and maintaining a professional attitude contribute to satisfied customers and long-term relationships. It is also advantageous to be curious and eager to develop, as the industry is constantly evolving. Finally, good computer skills and understanding digital tools greatly facilitate daily work.

Key facts about Service Advisor, car workshop

• Education level: High school education, often supplemented with courses
• Work environment: Both office and workshop, high pace
• Typical employment: Full-time, often daytime
• Demand: 550 job openings within the profession according to latest data
• Special skills: Customer service, vehicle technology, IT systems

Career paths and future prospects

After three to five years in the profession as a service advisor in a car workshop, several career paths open up. Many move on to roles such as workshop manager, team leader, or specialized customer responsible. There are also opportunities to work with spare parts sales, training new employees, or advanced technical support. According to the Employment Service, the future outlook is good, with a continued need for qualified service advisors in the automotive industry. Digitalization and increased demands for customer service mean that the role is evolving, providing opportunities for further education and specialization.

Frequently asked questions about Service Advisor, car workshop

• What does a service advisor in a car workshop earn?
  - The average salary is 42 200 SEK per month, with variations depending on experience and employer.
• Are there salary differences between men and women?
  - Yes, women earn on average 103% of what men do within the profession.
• What education is required to become a service advisor?
  - High school education in vehicle technology or equivalent is recommended, often supplemented with courses in service or technology.
• What is the work environment like?
  - The work environment is varied, involving both office work and presence in the workshop environment, often at a high pace.
• What career opportunities are available?
  - After a few years, you can advance to roles such as workshop manager, team leader, or specialized customer responsible.
• What is the demand like in the job market?
  - There is strong demand, with approximately 550 job openings according to the latest data.
• What benefits are common?
  - Common benefits include occupational pension, wellness allowance, employee discounts, and opportunities for bonuses.