Vacant job

Motor Trend AB is a family-owned company founded in Mariestad in 1984 and has been an authorized Toyota dealer since its inception. Today, we are represented in ten locations across West Sweden, offering authorized full-service facilities with car sales, service workshops, and spare parts sales in Mariestad, Skara, Lidköping, Karlstad, Arvika, Skene, Kungsbacka, Varberg, Falkenberg, and Halmstad. Additionally, Motor Trend is one of nine authorized Lexus dealers in Sweden, with our exclusive Lexus facility established in Karlstad. Our certified Lexus workshops are located in Karlstad, Mariestad, and Halmstad.

1 position(s).

Do you want to join a team that spreads warmth and joy and works together to provide our customers with a positive experience? As a Service Advisor at Motor Trend, you will work with Toyota and Lexus, one of the world's strongest brands, within an organization characterized by values such as respect, teamwork, and a strive for continuous improvement.

Develop with us
According to our philosophy, we are constantly on a journey. Both as individuals and as a company, we need change and development to thrive and participate in the changing world we live in. We want to help you grow as a person, and we expect you to want to contribute to the company's development. This is an important part of our culture. Another equally important part involves developing each other. With different experiences in our bags and great respect for our employees' thoughts and ideas, we learn from each other. This is how we constantly become a little better, and our goal is to be the best dealer in our locality.

About the role
As a Backoffice Service Advisor, you handle customer service for the service market in the locations of Mariestad, Lidköping, and Skara. You manage customer cases, bookings, and sales via phone and other digital channels, playing a key role in supporting the interaction between the customer and the workshop. In your role, you are offered continuous training and development to strengthen your competencies.

Your responsibilities

• Meet customer needs via phone and digital channels
• Proactive service booking
• Ensure high customer satisfaction
• Active sales and upselling
• Book recall campaigns
• Ensure efficient workshop planning
• Limited economic responsibility
• Follow and develop company procedures

Examples of tasks

• Proactive service booking
• Service advice via phone and digital channels
• Scheduling and planning
• Create work orders
• Sale of goods and services
• Ordering car parts

We are looking for you who

• Have experience in customer service
• Are service-oriented and communicative
• Are structured and organized
• Have good computer skills
• Have a broad and natural interest in different types of vehicles and their functions
• Hold a valid driver's license (Category B)

Application
Welcome to submit your application today! Selection is ongoing, and the position may be filled before the application deadline.

Employment type: Permanent.
Duration: Permanent, Start date: According to agreement. A 6-month probation period applies.