Vacant job

Are you fluent in both Swedish and Norwegian? Ready to kickstart your customer service career in a young and social team?

Apply now for the Customer Service Representative role at Senzum in Linköping!

About the Role

We are looking for a Swedish- and Norwegian-speaking professional to join our team in Linköping. Here, you will work in a modern and flexible environment alongside fantastic colleagues, where service excellence, communication, and teamwork are at the core.

Whether you are just starting your career or simply looking for a new challenge, this is the perfect opportunity to develop within customer communication and gain valuable experience in a growing company.

Your Responsibilities

As a Customer Service Representative, you will be the face of Senzum. Your tasks will include:

• Assisting our clients' customers via phone, chat, and email – primarily in Norwegian, but also in Swedish
• Solving problems to ensure customers feel seen and satisfied
• Working across various systems to keep operations running smoothly behind the scenes
• Collaborating with a dedicated team that supports one another

A Typical Day

Your day starts with a cup of coffee and a quick check-in with the team. You then log into your systems and begin taking calls from customers who need your help. Between calls, you respond to emails and update cases in the system. We work together, support each other, and make sure to have fun along the way!

We Are Looking For Someone Who

• Is fluent in Norwegian, Swedish, and English (both spoken and written) – required.
• Is social, communicative, and solution-oriented.
• Has the right attitude and is eager to develop professionally.
• Takes ownership and responsibility for your tasks.
• Understands their role within the team and contributes to collective success.
• Is punctual and reliable in keeping commitments.
• Has computer/system proficiency (advantageous, but not required).

No prior customer service experience? No problem – we will train you!

What We Offer

• A young and dynamic team with a positive atmosphere.
• Mentoring leadership and internal training opportunities.
• Development paths within customer service and other areas of the company.
• A workplace focused on community, energy, and optimism for the future.
• Exciting assignments for well-known brands across the Nordics.
• Collective agreement (Swedish standard benefits).
• Health allowance, team activities, and much more!

Details

Start date: August (or earlier upon agreement)

Salary: Fixed hourly rate according to the collective agreement

Location: Linköping

About Us

We are Senzum – customer service experts since 1994. Our headquarters is located in Linköping, and we are a growing company where exciting things happen every day. We deliver next-generation customer service to well-known brands across the Nordics. Here, you will have the chance to work with innovative solutions and be part of a culture driven by development, energy, and collaboration.

Additional Information

As part of our hiring process, we conduct background checks via bakgrundskollen.se prior to employment.

We review applications on an ongoing basis, which means this ad may be taken down before the deadline. Apply today! If your profile matches our needs, we will contact you for a first digital interview. You will receive feedback on your application regardless of the outcome.

Senzum is committed to bias-free recruitment and uses digital tools to ensure a fair and efficient hiring process. By leveraging technology and objective methods, we strive to find the right person for the right role in our organization.