IT Support Specialist at Höganäs Municipality

At Höganäs Municipal Group, there is a local passion and a forward-looking spirit. We are now looking for more heartfelt community builders who make life a little better for the municipality's residents, today and every day. Here at Höganäs, you create meaning in your workplace and deliver real value to society.

The Municipal Executive Office (KLK) is one of the municipality's departments and is responsible for leading and coordinating a variety of cross-municipal assignments. In addition to strategically steering and coordinating the municipality's projects, the task is to be the ultimate support for the municipality's seven departments. To identify needs, analyze, create conditions, make suggestions, and challenge aspects important to the municipality, the group, and our societal development. All of this is carried out with quality, heart, and a touch of attitude.

The Municipal Executive Office consists of the municipal administration, HR, finance, IT, communications, development, expansion, and business departments.

1 position(s).

DUTIES

IT Department – part of the Municipal Executive Office

We are looking for someone who enjoys helping people, solving problems, and contributing to making IT simpler, more stable, and better over time.

On the IT Department, we are 18 people working with support, security, digital work environment, and the development of the municipal group's IT environment. Our approximately 8,000 users are located in schools, care, administration, and public services, meaning our work affects the daily lives of employees and residents every day.

About the role

As an IT Support Specialist, you work close to the operations and help users with support, troubleshooting, and user assistance in their daily work. The role is broad and varied, encompassing practical support, administration, technical troubleshooting, and work with the platforms and processes that develop the group's digital workplace.

We work in a modern hybrid environment with both cloud services and local infrastructure, where automation, integrations, and standardization are central parts of our way of working. Just like in many IT environments, the pace varies and priorities may sometimes need to change in the event of operational disruptions or major rollouts.

What you will work with

User support and support for the group's operations
Troubleshooting of clients, systems, and digital services
Windows, iOS, and Android devices
Microsoft 365, Google Workspace, and related platforms
User, permission, and lifecycle management of digital identities (IAM)
Documentation, automation, and improvement of the user experience

Who thrives here?

Probably not the person who wants to sit with the same thing every day.

You will likely thrive with us if you are curious, enjoy learning new things, and want to improve both technology and the user experience. You don't need to know everything from the start; some of us didn't when we started. However, we believe you take responsibility for your development, drive your learning forward, and are happy to share knowledge with others.

Here, you work closely with people throughout the group – not just within IT, but also with teachers, healthcare staff, administrative functions, and management. Therefore, we believe you appreciate collaboration, build trust, and can make technology simple and understandable for others.

QUALIFICATIONS

Many choose to stay with us for a long time. What is most often highlighted is the colleagues, the opportunity to develop, the freedom to take responsibility, and the feeling that the work makes a difference. We are not looking for someone who wants to solve everything alone, but someone who wants to contribute to a team where we together develop our IT environment, our digital services, and our way of working.

We are a stable and innovative employer that actively works with new technology, automation, security, and digital development to meet future needs and create a modern and efficient IT environment.

To succeed in the role, we would like you to have:

experience in IT support, service desk, or similar work
ability to communicate fluently in Swedish and English, both verbally and in writing
experience with modern client environments and cloud platforms
familiarity with Microsoft Copilot, Gemini, or similar AI platforms
a structured approach and good service sense
ability to prioritize and take responsibility in daily work

It is an advantage if you have experience with:

Entra ID / Microsoft Identity Manager
Client management and MDM systems such as Intune and Workspace ONE, SCCM
Case management systems
ITIL or similar working methods
hybrid environments with both cloud services and local infrastructure

Terms of Employment:

Permanent employment, full-time
Location in the City Hall in Höganäs
Start date as agreed
Salary is set individually based on experience and competence.
We offer, among other things, flexible hours, holiday exchange, and wellness benefits. (You can read more about our benefits in the separate link below.)
The work takes place primarily on-site together with colleagues and operations. Remote work may occur when duties and operations allow.
A valid B driving license is required for the position

A background check will be conducted prior to employment.

The position may be subject to security clearance and military deployment in the future.

Does this sound interesting?

Then we look forward to reading your application. If you recognize yourself in the description and think you would thrive with us, we would love to hear from you.

Employment type: Permanent.
Duration: Permanent.

"Höganäs Municipality shall in all its recruitment strive for a more even distribution between the sexes and an increased representation of other differences within the municipality's various operations" - this is stated in our "Active measures for equality and diversity". It is not always easy, but we work for this every day.

In connection with the recruitment process, we have taken a stance on recruitment channels and marketing. We therefore expressly decline contact with media sellers, recruitment sites, and similar.

To ensure the quality of our recruitment process at Höganäs Municipality, we use the recruitment tool Offentliga Jobb/Visma Recruit. Therefore, we ask you to submit your application via Offentliga Jobb by clicking the application link in the advertisement.