Vacant job

Job Description

We are currently looking for several Customer Service Advisors for SEB Telephone Banking in Gothenburg. You will work with either private or corporate customers. The next start date will be September 22nd.

The role involves handling incoming calls regarding various types of banking matters, where you will assist customers digitally via telephone. The position begins with an extended training plan comprising both theoretical and practical modules to provide the best possible conditions for success in the role.

At our telephone bank, you are SEB's face to the customer and hold one of the most important roles for our clients. We strive for a culture where the customer truly stands at the center, with accessibility, service, and business as our guiding stars, alongside a focus on constant change and development.

The position is full-time and requires you to be available for day, evening, and weekend shifts, with the possibility of requesting your schedule.

Qualifications and Attributes

We are looking for you who are a good communicator and want to give every customer a positive experience of SEB. People around you would describe you as energizing, cooperative, and engaged. You learn new things easily, are good at problem-solving, and are curious about our digital development. You also have a strong interest in banking and finance and view the role at SEB with a long-term perspective.

To be considered for the role, we look for:

• Experience in service, preferably from customer service via telephone or similar work.
• Good proficiency with telephones and computers.
• Fluency in both Swedish and English, both spoken and written.
• Upper secondary education with a university-preparatory diploma (preferably with a focus on economics).
• Genuine interest in banking/finance.

Merits include:

• Relevant university education in economics.
• Previous work experience within banking, finance, or similar fields.
• Swedsec license for Mortgage Loans.

About SEB

At SEB, we are convinced that inclusion and diversity are crucial for building strong and good teams to ensure our company is sustainable for the future. We strive to have an inclusive and values-driven culture where we all feel appreciated, respected, and involved regardless of background, experience, belief, gender, age, and origin.

Good people often know other good people. Feel free to share this ad if you have a friend who would love this job and shares SEB's values. Customers first, engagement, simplicity, and collaboration. Simply, world-class service!

For more inspiration on what it is like to work at the telephone bank: www.sebgroup.com/career (https://www.sebgroup.com/career)

Information regarding the recruitment process

When you apply for the position, we ask you to answer a number of questions, and it is important that you answer these to the best of your ability. Please note that all applications must be sent via the ad, as we do not receive applications by email.

As part of the recruitment process, background checks are conducted by both us and SEB.

Questions and Contact

We select candidates on an ongoing basis, and the position may be filled before the final application deadline, so do not hesitate to apply. In this recruitment, SEB collaborates with Amendo. If you have questions about the position, you are welcome to contact our Talent Acquisition Manager, Mathilda Carlbom, at [email protected] (mailto:[email protected]). We look forward to receiving your application!