Vacant job

Every year, the Swedish Social Insurance Agency (Försäkringskassan) makes 21 million decisions that impact people's lives and society as a whole. We pay out approximately 260 billion SEK annually. These are everyone's tax funds we manage, which is a significant responsibility. Therefore, we delve into every case, adhere to laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to Försäkringskassan.

Coaching, Development, and Collaboration

As a specialist, you provide advice and support to case handlers and investigators regarding insurance interpretation and current processing procedures. By coaching the handlers and investigators, you contribute to ensuring they have the right competence to meet the needs of applicants and insured individuals. You actively contribute to creating a workplace learning climate, identify the collective competence needs, and initiate possible development paths. As an employee at Försäkringskassan, you have a high level of security awareness because the agency deals with confidential information. The work involves contributing to the change and development of processes, and you play a key role in implementing rule and process changes. The assignment also includes supporting unit managers with monitoring the quality of case handling and acting as a support to the local management group in matters concerning your specialist area. As a specialist, you are part of a team of specialists. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you, who are to work with us, have high security awareness.

This is a job for you who want to take responsibility.

We are looking for you who

• have a university degree or experience and qualifications that can be assessed as equivalent
• have specialist competence and expertise, or investigative knowledge within insurance entitlement
• have a coaching approach
• can understand and analyze complex issues
• act on your own initiative and take responsibility for achieving good results
• have good communication skills, both oral and written
• are confident and trustworthy, even in stressful situations
• collaborate effectively with others to achieve common goals.

It is meritorious if you

• have in-depth knowledge within social insurance, administrative law, as well as public access and confidentiality
• have experience mentoring new employees
• have experience with quality assurance of cases within insurance entitlement
• have completed the joint insurance issues competence supply program within the specialist role
• have experience implementing changes
• have participated in planning and conducting workshops/presentations.

We place great emphasis on your personal qualities.

Other Information

3 positions, permanent, full-time, with start date as agreed. Probation period may apply. Some positions with us involve participation in security-sensitive operations. To be employed in such a position, a successful security check according to the Security Protection Act (2018:585) is required.

In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the work allows. In this recruitment, psychometric tests may be used as part of the selection process. Locations: Malmö, Karlshamn, Visby, Karlstad, or Sunne.

Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss (https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss)

Contact Persons

Manager: Sofie Delén, 010-119 87 37, available from August 12 (for questions about the position). HR Specialist: Sara Norberg, [email protected], 010-113 44 07, available from August 17 (for questions about the recruitment process). Union Representatives: ST: Elina Anderson, 010-114 18 03, Ruth Nielsen, 010-111 77 49, and Alma Mesic, 010-111 84 26; Saco-S: Daniel Rander, 010-116 28 77; Seko: Johanna Grundström, 010-115 30 44.

Application

Please submit your application by August 17, 2026. When applying, attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your degree certificates, transcripts, and certificates in connection with your application.

If you have protected personal data or no access to BankID, please call the HR specialist named in the advertisement for assistance with submitting your application.

In everything we do, we act based on the principle of the equal value of all people, legal certainty, and good service.