Vacant job

Are you ready for your next challenge in an expanding environment?

Driven by creating customer value and working with security and choice? Then we might be the perfect match!

At Swedish Security Solutions (Svenska Trygghetslösningar), we operate throughout Sweden and offer our customers various alarm solutions. Together, we create security and choice for our customers by working sustainably in all dimensions – environmentally, socially, and economically. Are you our next colleague who wants to make a difference and grow with us?

About the role

We are looking for a Customer Service Representative for our customer service in Malmö. The main focus is on customer service and appointment booking, but you will also have the opportunity to work with several other customer service tasks that will strengthen your service mindset and communication skills. You will become part of an engaged, supportive, and wonderful team where we value both quality and job satisfaction.

Responsibilities:

• Handle support cases via phone, email, and case management systems.
• Provide technical support and guidance regarding our alarm solutions.
• Escalate cases to the correct department or person when necessary.
• Represent the company as the face of the business by offering friendly and pedagogical service.

Working Hours:

Monday - Friday, 08:00 - 17:00. Weekend on-call duties occur occasionally and can be performed from home.

Who are we looking for?

We are looking for someone who:

• Is passionate about helping people and creating a safer everyday life.
• Is social and communicative, with the ability to provide professional and friendly treatment in both speech and writing.
• Has a strong technical interest. Experience in similar tasks is an advantage but not a requirement.
• Can work efficiently even during periods of high workload without compromising on accuracy.
• Sees solutions rather than problems.

Requirements:

• Fluency in Swedish and English, both spoken and written.

Qualifications (Merits):

• Previous experience from customer service, especially with case management systems.
• Technical interest.
• At least 1 year of phone experience in customer service.

Application

We welcome your application and conduct ongoing selections, so please apply as soon as possible. Submit your application directly on our website (click on "Apply here").

You are welcome to contact us if you have questions about the job or the workplace. Email us at [email protected] and mark it "Customer Service Representative".