Vacant job

Do you thrive in a role where structure, systems, and efficient workflows are at the center? Do you want to combine operational work within e-commerce and customer support with responsibility for leading and developing teams, processes, and ways of working? Then this might be the role for you.

At SOVA – Sweden's largest retail chain for beds and part of Tempur Sealy, the world's largest mattress manufacturer – you will become part of a values-driven company where care, quality, and customer focus go hand in hand. We often say that at our company, there are only two types of roles: either you take care of the customer, or you support the person who does. In this role, you do both.

About the role

As Customer Support Manager – E-commerce, you play a central role in our digital customer journey and are responsible for ensuring a top-class customer experience throughout the entire purchase journey.

This is an operational leadership role where you work close to the business and are an important part of the daily operations. You handle customer cases, order flows, and delivery issues while simultaneously leading, coaching, and developing the team. You work at the intersection of e-commerce, order management, logistics, and customer support, maintaining daily contact with customers, warehouses, stores, and suppliers.

Alongside the operational work, you are responsible for developing the customer support function. You identify areas for improvement, drive development initiatives, and actively work to streamline processes, ways of working, and customer flows. The role places high demands on structure, system understanding, and the ability to see the big picture in the business.

We are looking for someone who already has experience leading people, developing businesses, and driving change. You are confident in your leadership role and are motivated by combining operational work with overarching responsibility for the team's delivery, quality, and development.

About you

Your strengths for succeeding with us

• You are a confident and experienced leader motivated by developing people, ways of working, and the business.

• You are service-oriented and meet customers with warmth, clarity, and a solution-oriented approach.

• You are structured and have the ability to create order in complex flows while seeing the big picture from customer inquiry to delivery.

• You easily build good relationships, collaborate closely with different parts of the business, and get things done.

• You are driven by developing businesses, streamlining ways of working, and leading change initiatives that create value for both customers and the organization.

• You are self-motivated, responsible, and maintain your composure even when the pace is high.

Qualifications

• Several years of experience working in e-commerce, customer service, order administration, or logistics.

• Experience leading, coordinating, or developing teams and employees.

• Experience in process development, improvement work, and business development.

• Good system proficiency and experience working in administrative systems, preferably linked to order and customer flows.

• Excellent ability to communicate in Swedish, both verbally and in writing.

• Good computer skills and proficiency in the Office suite, especially Excel.

• Understanding of the customer journey and the ability to solve multi-level problems.

Merits

• Experience with systems such as Pyramid, Servit, Unifaun, or similar.

• Knowledge of laws, regulations, and rights governing customer purchases, returns, and pricing, such as the Swedish Sales Act, Distance and Off-Premises Contracts Act, and marketing law.

• Experience from transport or logistics flows.

We offer

Here, you become part of a values-driven company with strong cohesion and a culture where we truly support each other. You will receive a broad and developmental role with great variety in tasks and a secure onboarding process together with engaged colleagues who are happy to share their knowledge. There are good opportunities to grow, take on more responsibility, and develop alongside the company. Above all, you become part of a team that cares about each other and our customers.

Application

You are warmly welcome to upload your CV or apply using your LinkedIn URL (no cover letter required). Selection is ongoing, but the final application deadline is August 16, 2026. In this recruitment, SOVA collaborates with ROI Rekrytering. For questions, please contact recruitment consultant Lukas Drelich at [email protected].