Vacant job

Are you a native Danish speaker with experience in customer service, order management, or logistics? Do you thrive in a role that combines customer contact with administration and coordination? We are now looking for a Customer Service Advisor for an international company in Gothenburg. Here you will have the opportunity to work in a varied role with responsibility for order management, customer service, and delivery coordination in close collaboration with both customers and internal teams.

About the role

In the role of Customer Service Advisor, you are responsible for delivering efficient and customer-focused service to Danish and Nordic customers. You will become part of a team where collaboration and communication are central to ensuring that the entire flow from order to delivery runs smoothly and efficiently.

What we offer

• A varied role with opportunities for development within customer service, order management, and logistics.
• The opportunity to work in an international environment.
• The chance to take on a central role in a critical order and delivery process.

Responsibilities

The role involves overall responsibility for order management and customer communication, where you act as a link between the customer, warehouse, and carrier to ensure correct deliveries.

• Handle incoming customer orders via email, phone, and digital channels.
• Coordinate transports and deliveries and prepare relevant documentation.
• Monitor delivery status and communicate order status and any discrepancies to customers.
• Handle and follow up on customer cases, complaints, and service inquiries.
• Follow up on billing-related issues in SAP.
• Maintain ongoing contact with warehouses, carriers, and other internal functions.
• Contribute to maintaining customer information and follow up on service and delivery results.

We are looking for someone who

• Speaks and writes Danish fluently.
• Has very good knowledge of English, both spoken and written.
• Has practical experience working in SAP.
• Has experience in customer service, order management, or logistics coordination.
• Has experience with CRM systems, such as Salesforce or OneCRM.
• Has good ability to prioritize and handle multiple tasks simultaneously, even under time pressure.

It is an advantage if you have

• Knowledge of additional Nordic languages.
• Experience working in a Nordic or international customer service organization.
• Experience with OTIF reporting or other key performance indicators related to service levels.

To succeed in the role, you have the following personal qualities:

• Adaptable.
• Helpful.
• Stress-resistant.
• Social.
• Organized.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's request is that all questions regarding the position be sent to Academic Work.

We conduct ongoing selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one does not need to be attached. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.