Vacant job

Are you someone who thrives on helping people, making quick decisions, and staying calm even when the pace is fast? Then you might be the person we are looking for.

We are currently seeking a Customer Service Representative for a role where you will serve as a key contact point for customers needing support, guidance, and assistance with various types of cases. You will handle a wide variety of customer inquiries, including questions regarding service, operations, maintenance, and urgent incidents. This role therefore requires strong prioritization skills and a solution-oriented approach.

About the role

As a Customer Service Representative, you will handle incoming calls, emails, and digital inquiries. You will assist customers with their questions, register and follow up on cases, and ensure that the right actions are taken at the right time.

The work involves many touchpoints, and you must be able to make quick assessments, prioritize between different cases, and determine what requires immediate handling versus what can be scheduled for later.

Examples of responsibilities:

• Receive and handle incoming customer inquiries via phone, email, and digital channels
• Register, administer, and follow up on cases in operational systems
• Provide professional service and guidance to customers
• Handle fault reports and service cases, ensuring they are prioritized and forwarded to the correct department
• Assess the scope and urgency of cases to ensure proper handling
• Coordinate contacts between customers, internal departments, and external suppliers
• Follow up on ongoing actions and report back to customers
• Document cases and ensure information is accurate and up-to-date
• Contribute to creating a safe and positive customer experience through professional interaction and effective problem-solving

We are looking for someone who

• Has experience in customer service, service roles, or other positions with significant customer contact
• Presents a mature and professional demeanor
• Is confident in making independent decisions within set frameworks
• Can handle multiple cases simultaneously without losing structure
• Has a good ability to distinguish between urgent matters and those that can be prioritized later
• Has strong administrative skills and works meticulously
• Communicates clearly and professionally in Swedish, both verbally and in writing

As a person

We believe you are someone who combines a strong service mindset with good judgment. You are calm, confident, and professional in your interactions, while also being willing to set boundaries and make decisions when the situation demands it.

To succeed in this role, you need to be resilient, stress-resistant, and able to meet people in various situations with calmness and respect. You are solution-oriented, responsible, and thrive in an environment where no two days are alike.

You enjoy a role where you take responsibility, collaborate with different people, and handle multiple cases in parallel. Above all, you are someone who takes ownership of your work and strives to give customers a positive experience in every interaction.

Working hours

Senzum is open every day of the week according to customer needs. Working hours may vary between 07:00 and 20:00.

We offer

• A varied role with significant personal responsibility
• A workplace where service and quality are in focus
• Opportunities to develop in a role with many touchpoints
• An engaged team that supports each other to succeed

Does this sound like something for you? Apply today!

Information

Start date: September 2026

Employment type: On-demand employment with a fixed hourly wage according to collective agreement

Scope: Varies according to business needs

Workplace: Mjärdevi, Linköping (no remote work)

In this process, we conduct background checks via bakgrundskollen.se prior to employment.

Selection is ongoing, which means the advertisement may be removed before the final application date, so apply today! If you are considered for the position, we will contact you for a first digital interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.