Vacant job

Do you want to be part of developing a customer service function that has a significant impact on customers, employees, and the organization? We are now looking for a secure, present, and egoless team leader who wants to create clear working methods, strengthen collaborations, and contribute to a customer service with high quality, good structure, and a strong sense of team spirit.

Here you will have an important role in leading daily operations, identifying needs, developing routines, and creating the conditions for a well-functioning delivery.

This role suits you if you enjoy working close to the operations, remain calm even when the pace is high, and have the ability to combine clear leadership with warmth, humor, and drive. We welcome your application!

About the role

As the Team Leader for Customer Service, you are responsible for leading, supporting, and developing the group's daily work. You are present in everyday life, see where the group stands, and have the ability to identify both challenges and development opportunities. An important part of the assignment is to create clear routines, improve work processes, and contribute to a more structured and sustainable work situation.

You work closely with the employees within customer service and at the same time have an important collaborative role towards other functions and departments in the company. By building relationships, creating understanding, and contributing to good collaborations, you help customer service become an even stronger part of the whole.

The role also includes responsibility for the switchboard and Telia Touchpoint, which means that you ensure that working methods, functionality, and usage support the business's needs and customers' expectations.

Examples of areas of responsibility:

• lead and distribute the daily work within customer service
• support, coach, and be available for the employees in the group
• develop routines, working methods, and processes
• contribute to good collaboration between customer service and other departments
• follow up on delivery, quality, and customer service assignments
• identify needs and strengthen where necessary
• be responsible for the switchboard and Telia Touchpoint
• participate in business development and internal improvement projects

Location: Sveg or Hackås

About you

We are looking for you who are secure, clear, and egoless in your leadership. You are calm and controlled even in pressured situations and have the ability to create stability, focus, and direction in everyday life. You see both people and assignments, and understand the importance of customer service delivering professionally to both internal and external customers.

You are a natural leader who finds it easy to create relationships and build trust. You are present, available, and receptive, while at the same time being able to make decisions, prioritize, and drive the work forward. You have a good ability to see the big picture, understand the business's needs, and translate them into practical working methods.

We also believe that you have humor and a twinkle in your eye – the ability to handle everyday situations with both professionalism and humanity.

Requirements for the position:

• experience in customer service work
• experience as a team leader, team leader, or in a similar leadership role
• good knowledge of Microsoft 365
• experience working with or in case management systems
• very good communicative skills in both speech and writing
• experience in business development, improvement work, or internal projects
• Category B driver's license (manual)

It is an advantage if you have:

• experience from operations with maintenance, for example property, water and wastewater, waste, or similar
• worked with EDP, Customer First, or Telia Touchpoint

We offer

As an employee with us, you become an important part of sustainable societal development, and here you work to do good for people and the environment for many generations to come. The commitment, curiosity, and interest in building relationships are what unite everyone who works here and make Vatten och miljöresurs a workplace characterized by community, joy, and team spirit.

• A modern digital work environment with many features and all internal communication gathered in Microsoft 365.
• Competence development – to ensure we stay at the forefront, it is absolutely necessary that our employees continuously receive new knowledge. Therefore, we are receptive to requests for training, and there is an opportunity to develop here.
• Parent-friendly workplace – through a flexible attitude, we want to make it easier for you to combine work with being a parent.
• Health hour and health allowance.

Selection and invitation to interviews may take place continuously during the advertising period. The position is full-time permanent, with probationary employment applied.

Salary and other terms of employment will be agreed upon upon hiring.