Vacant job

Do you want to make a real difference for people every day? Are you service-oriented, solution-focused, and thrive in meetings with different people? Then the role of Municipal Guide within social support and care at Östersund Municipality's Customer Center might be for you. With us, you will have meaningful work where you help citizens find their way and become an important part of the municipality's service.

The position is a temporary assignment of 9 months, possibly longer, starting in September.

About Us

Citizen Services is part of the Municipal Executive Office and includes the Customer Center and Internal Service. At the Customer Center, everyone works as generalists handling citizens' most common questions. In addition, each employee is part of one of two groups, each with its own in-depth knowledge in different municipal areas. The unit consists of approximately 25 employees who work closely together in an open office landscape with good support from colleagues.

Your New Job

As a Municipal Guide, you meet citizens primarily via telephone, but also via email, the web, and in person. You provide clear and correct answers, guide citizens correctly in the world of the municipality, and ensure a safe and professional reception, in both short transfer calls and longer, more complex cases. The pace can be high at times, making the work varied and stimulating.

Work Group: Social Support and Care

In this work group, you handle in-depth issues within the social and labor market administration and the care and elderly care administration's areas of responsibility. For example, reports of concern, financial assistance, invoice questions, and applications for care. The group also receives visitors and is responsible for certain administrative tasks, including mail handling for the Social and Labor Market Administration.

Common Tasks

• Receive and handle cases via telephone, email, web, and in person.
• Handle both simple questions regarding the entire municipality and more complex questions within social support and care.
• Document and register cases in various operational systems.
• Register mail for the Social and Labor Market Administration.

What We Offer

• An engaged team where we support each other, share knowledge, and have fun together
• Meaningful work with great social benefit and close citizen contact
• Clear working methods, documentation, and support in everyday life
• Good opportunities for learning and development within both generalist and specialized assignments
• Working hours: 08:00–17:00, weekdays
• Location: City Hall, Customer Center

Who Are We Looking For?

Requirements

• A degree in Social Work or other relevant post-secondary education assessed by the employer as equivalent, or alternatively documented work experience within social work, authority enforcement, or related activities assessed by the employer as equivalent.
• Advanced computer skills and a very good ability to quickly familiarize yourself with and work in several digital systems simultaneously.
• You have a very good ability to express yourself verbally and in writing in Swedish and English.
• You have a very good reception, strong service sense, and ability to meet people in different life situations with respect, professionalism, and the citizen in focus.
• Positive, energizing, and solution-oriented. You take initiative and spread good energy.

Merits

• Customer service experience via telephone, where you have spoken with citizens/customers for most of the day (describe this in your cover letter)
• Knowledge of Sami, in speech and writing.

We apply competency-based recruitment. The selection includes recruitment tests and work samples related to the assignment. We place great importance on your personal qualities.

A Greeting from Your Future Manager

We are convinced that good service starts with people who enjoy their jobs. Therefore, we actively work to create a workplace where we support each other, have fun together, and at the same time deliver high-quality citizen benefits to our citizens.

If you like meeting people, solving problems, and working together with engaged colleagues, I believe you will feel at home with us. I look forward to reading your application and hope you want to become part of our team.

/Denize von Walden, Unit Manager Customer Center

How the Recruitment Process Works

Interviews may take place on an ongoing basis. We want you to attach a CV and cover letter to your application. Grades/certificates do not need to be sent. We ask you to complete this if an interview becomes relevant.

Östersund Municipality has considered the choice of advertising channels prior to advertising and therefore declines calls from recruitment agencies and advertising salespeople.

What Do We Offer?

Östersund Municipality offers you benefits such as paid vacation from the first year of employment, vacation exchange, wellness allowance, or wellness hour. Through our benefits portal, you can access independent pension advice and a range of discounts and offers. You can also get fast and professional support from various specialists, such as psychologists, lawyers, and economists, through the Personal Support service. You can read more about our benefits on our website: https://www.ostersund.se/naringsliv-och-arbete/jobba-hos-oss/sa-har-jobbar-vi/lon-och-formaner.html (https://www.ostersund.se/naringsliv-och-arbete/jobba-hos-oss/sa-har-jobbar-vi/lon-och-formaner.html)

About the Municipal Executive Office

In the work for a better Östersund, democracy and development play a crucial role. Within the Municipal Executive Office, we work among other things with citizen services and democratic assignments related to politics. Here you will also find our business developers, economists, HR consultants, communicators, IT, and administrators, among others.