Vacant job

Svenska Kraftnät is a key player in the energy transition. The IT division is growing to enable a doubling of electricity production and a fossil-free future. Through extensive investments in digitalization and modern technology, future IT solutions for Sweden's critical infrastructure are being developed.

As an IT Operations Technician, you will have a central role in a business where high availability is crucial. For those who enjoy technology, problem-solving, and a fast pace, the role offers both significant responsibility and excellent opportunities for development.

About the role

As an IT Operations Technician, you are responsible for monitoring the IT environment, handling incidents, and taking prompt action when deviations occur. The role is a vital part of Svenska Kraftnät's IT Operations Center, where work is conducted around the clock to ensure high availability in a society-critical operation.

You combine incident management, troubleshooting, and monitoring in a complex IT environment. The work is carried out in close collaboration with colleagues within the operations center, as well as internal specialists and external suppliers, to ensure stable IT delivery.

Your main responsibilities

• Receive incidents and register cases in the case management system
• Perform first-line troubleshooting and diagnostics
• Restore services according to established procedures in Windows, Linux, and network environments
• Escalate incidents to the appropriate specialist function and follow up on cases
• Monitor the IT environment through monitoring of systems, flows, and alarms
• Work according to ITIL processes and contribute to the development and improvement of methods and routines

You report to the Unit Manager for IT Monitoring.

You will become part of the IT Operations Center, a unit of ten operations technicians who together are responsible for monitoring and incident management around the clock. The IT division is in an expansive phase with major investments in digitalization and development, providing good opportunities to develop together with experienced colleagues and work with modern technology.

The position involves work according to a rolling two-shift schedule (24/7) with 12-hour shifts, both day and night shifts. The work is performed on-site at Svenska Kraftnät's premises in Sundbyberg.

About you

We are looking for you who thrive in a role where problem-solving, structure, and collaboration are in focus. You have the ability to quickly analyze situations, prioritize correctly, and remain calm even when the pace is high, and you have previous experience in IT operations.

To succeed in the role, you are responsible and service-oriented with good communication skills. You enjoy collaborating with others, building good relationships, and are driven by developing both work methods and your own competence.

We place great emphasis on your personal qualities.

Requirements

Furthermore, you have a relevant education in IT, systems science, or equivalent competence as assessed by Svenska Kraftnät.

You also have:

• At least two years of current and relevant experience in first or second-line IT support
• Current and relevant experience in server operations in Windows and/or Linux environments
• Experience in troubleshooting and incident management
• Good ability to express yourself in speech and writing in Swedish and English

Merits:

• Experience with ITIL processes, such as Incident, Problem, Change, and Request
• Experience with monitoring and alarm handling from, for example, a NOC or operations monitoring function
• Experience working in business-critical IT environments where high availability and operational security are crucial, such as in energy, telecom, or finance

Good to know

• The position is located in Stockholm/Sundbyberg (right next to Sundbyberg station).
• The work is performed on-site.
• The position involves a rolling two-shift schedule (24/7) with day and night shifts.
• The last day for applications is August 27, 2026. We use screening questions instead of a cover letter.
• Due to holiday periods, feedback in the recruitment process will begin from the start of August.
• The position is a permanent full-time employment.
• Tests may be used in this recruitment process.
• Benefits | Svenska Kraftnät.

Interested in applying or finding out more?

In this recruitment, Svenska Kraftnät collaborates with Computer Sweden Recruitment. For questions regarding the position and the recruitment process, you are welcome to contact recruitment consultant Britta Liljegren, 070-771 18 11, [email protected]. The responsible recruiter at Svenska Kraftnät is Maria Sahlén, 072-459 85 27, [email protected].

Union representatives are Annika Ingeborn, SACO, 010 475 87 72, and Erica Midfjäll, ST, 010 475 87 31. You can also reach them via email: [email protected].

https://www.svk.se/jobba-har/ (https://www.svk.se/jobba-har/)

We decline direct contact with staffing and recruitment agencies as well as sellers in connection with recruitment, as we have procured agreements that apply to Svenska Kraftnät as a government agency.

Svenska Kraftnät

We have high demands on our employees' security and confidentiality awareness. Before a decision on employment is made, a security clearance according to the Security Protection Act (2018:585) will be conducted in cases where the position involves handling security-classified information or participation in security-sensitive operations. If the employment concerns a position in a security class, the security clearance will also include a register check and, in some cases, a special personal investigation. For employment at Svenska Kraftnät, Swedish citizenship may be a requirement for certain positions. The employment entails an obligation to be placed in wartime assignments.

https://www.svk.se/sakerhet-och-beredskap/sakerhetsskydd/personalsakerhet/ (https://www.svk.se/sakerhet-och-beredskap/sakerhetsskydd/personalsakerhet/) Svenska Kraftnät works to promote diversity and counteract discrimination and welcomes applicants with different backgrounds and experiences to our recruitments.

Get to know Svenska Kraftnät and what it is like to work here: https://www.svk.se/jobba-har/ (https://www.svk.se/jobba-har/)

Other information

We have high demands on our employees' security and confidentiality awareness. Prior to employment, a security clearance according to the Security Protection Act (2018:585) will be conducted, which includes a basic investigation, and if the employment concerns a position in a security class, the security clearance will also include a register check. For employment at Svenska Kraftnät, Swedish citizenship may be a requirement for certain positions. The employment entails an obligation to be placed in wartime assignments. For more information about personnel security at Svenska Kraftnät: https://www.svk.se/sakerhet-och-beredskap/sakerhetsskydd/personalsakerhet (https://www.svk.se/sakerhet-och-beredskap/sakerhetsskydd/personalsakerhet)