Vacant job

Do you want a varied technical job where you combine troubleshooting, customer contact, and problem-solving both in the field and via support? Do you thrive in a role where you take great responsibility, work independently, and at the same time be an important part of a tight-knit team? Then Komfovent might be right for you.

About the role

This position is a direct hire, meaning the recruitment process is handled through Bravura and you will be employed directly by Komfovent AB.

About the company

Komfovent AB develops and delivers energy-efficient ventilation systems that create a sustainable and healthy indoor climate. The company is a leading player in ventilation solutions with products used in everything from offices and industrial environments to residential homes. In Sweden, Komfovent is a pure sales and service company where production takes place in Lithuania.

The team in Gothenburg works closely with both the factory's service organization and customers across the country. Collaboration and well-being are important parts of the culture here; they regularly organize joint activities such as kick-offs. You will become part of a helpful team that is happy to share knowledge and support each other in everyday life.

Responsibilities

As a service technician, you work with troubleshooting, service, and support of ventilation units with integrated control systems. You handle incoming cases via phone, email, and case management system, supporting customers with questions regarding connection, settings, control functions, and troubleshooting. The work involves interpreting electrical diagrams, analyzing logs, reading protocols (e.g., Modbus/Bacnet), and connecting to the customer's system for remote diagnosis when necessary.

When problems require a physical visit, you go out to troubleshoot on-site, replace components, and verify functionality. You document performed actions directly in the system and are responsible for your cases from start to finish, including warranty and claims handling. The role also involves close contact with the factory in Lithuania regarding more advanced control issues and some work with the sale of spare parts.

The work is divided between support and field work, with more dispatches during the winter. The environments vary, from construction sites to private homes, requiring technical confidence and good communication with different types of customers.

• Technical support via phone, email, and remote connection
• Troubleshooting in control systems, logs, and communication protocols
• Component replacements and service work at customer sites
• Handling of service, warranty, and claims cases
• Collaboration with the factory regarding advanced technical questions

Education, experience, and personal qualities

• Knowledge in control and regulation technology
• Experience as an electrician, ventilation technician, or refrigeration technician is meritorious
• Valid driver's license (Category B)
• Fluent Swedish in speech and writing, good knowledge of English in speech and writing

To thrive in this role, you need to be calm, stable, and customer-oriented. You will meet everyone from electricians on construction sites to private individuals in their homes, which requires you to adapt your approach and maintain a factual tone even when the customer is stressed.

You are good at creating structure, own your cases, and follow up until the customer is satisfied. Curiosity and a desire to understand the technology in depth are important, as is appreciating problem-solving and working both independently and together with colleagues.

Other information

Start date: According to agreement
Location: Partille
Salary: According to agreement

For candidates who proceed in the process, a background check will be conducted.

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with continuous selection, which means we take down the ad when enough candidates have applied. If you become relevant for the position, we will contact you for a first phone interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we are conducting continuous selection.

We look forward to receiving your application!

#Specialist