Vacant job

Svenstigs is a family-owned company with roots dating back to 1929 and a strong commitment to customers, employees, and society. We are an authorized dealer for Audi, Volkswagen, Skoda Passenger Cars, Volkswagen Commercial Vehicles, and Scania Trucks. In addition to sales, Svenstigs operates a complete service market for all brands we represent, as well as Seat passenger cars and Scania buses. The operations are divided into two companies, Svenstigs Bil AB and Svenstigs Lastbilar AB. Svenstigs Bil is represented in Värnamo, Halmstad, and Gislaved with approximately 120 employees. Svenstigs Lastbilar operates facilities in Värnamo and Smålandsstenar; in Värnamo, there is truck sales and service as well as a specialized bus workshop. In Smålandsstenar, a service workshop for Scania is operated. Svenstigs Lastbilar has approximately 40 employees. Svenstigs is quality certified according to ISO9001 and environmentally certified according to ISO14001. Please read more about us at Svenstigs Bil AB

Do you want to be the face of a top-class service experience?

At Svenstigs Bil in Gislaved, we are making a big investment to meet our customers' high expectations – and now we are looking for you who want to take the next step in your service career and become a natural part of our team. For you who are structured, driven, and genuinely customer-oriented, there are all opportunities to succeed and develop together with us.

YOUR ROLE:

As a Service Advisor at Svenstigs, you will have a central role in the customer's service experience. You are responsible for guiding the customer through the entire process, from booking and check-in to advice, follow-up, and delivery. The role involves ensuring that every customer meeting is characterized by professionalism, clarity, and high service standards.

You will become a key link between the customer, technicians, spare parts, warranties, and sales. By creating structure, conveying the right information, and coordinating the flow, you contribute to an efficient workshop and a secure customer journey.

Here you step into a role where order, communication, and business acumen are crucial – and where your ability to build trust makes a big difference for both customers and colleagues.

YOUR RESPONSIBILITIES:

Responsible for the customer's contact with the workshop throughout the entire service process. This means receiving bookings, conducting check-ins, providing advice, following up on work, and ensuring professional delivery to the customer.

In the role, you work closely with the workshop's technicians and other functions to create a smooth and efficient flow. You ensure that the right information is in the right place, that internal procedures are followed, and that the customer receives clear feedback throughout the process.

The work is both service-oriented and administrative, where digital tools, structure, and precision are important parts of everyday life. At the same time, the role requires a business perspective, where you see opportunities to give the customer the right advice and create a long-term relationship.

ABOUT YOU:

A person who thrives in a role with a lot of customer contact and who has a natural ability to build trust. You are social, engaged, and professional in your approach, regardless of whether the dialogue takes place physically, via phone, or via email.

Structure, order, and responsibility are natural parts of your way of working. You have good administrative skills, are confident in digital tools, and have an easy time keeping several parts together at the same time without losing focus on the customer.

Experience from the automotive industry is meritorious, as is experience with or interest in cars and practical service work. At the same time, your personal qualities weigh heavily. Your drive, your service sense, and your willingness to contribute to top-class customer experiences are at least as important as previous experience.

WHAT WE OFFER:

A central role with a secure and expanding employer with a strong culture and clear ambitions. At Svenstigs, everyday life is characterized by joy, engagement, and honesty, with a strong focus on both customer experience and team spirit.

You get modern tools, well-functioning processes, and continuous training that give you the opportunity to grow in the role over time. Here you become part of a professional team where collaboration, responsibility, and service go hand in hand – and where you get the opportunity to make a real difference for the customers every day.

APPLICATION

In this recruitment, Svenstigs collaborates with FSK. The responsible recruiter is Fredrik Fernström.

Selection is ongoing. During the holiday period, the response time may be slightly extended. To apply for the position, visit www.fskgroup.se

We are FSK, the Generator – a company that drives development and growth through our three business areas: Talent, Brand, and Growth.

Talent – We help forward-looking companies find the right people, especially within Management, Sales, and Marketing. Brand – We strengthen brands through Employer Branding and Business Branding. Growth – We create education that develops companies for the future.