System Administrator for TOPdesk – Varberg Municipality

We are Varberg Municipality, the employer that sees the potential in you. Here you can make a difference, both for others and for yourself. We are driven by the idea of simplifying people's daily lives and realizing their dreams. We do this through knowledge, innovative courage, and a forward-looking spirit. Welcome to contribute to our vision – to become the creative hub of the west coast.

1 position(s).

RESPONSIBILITIES

Are you a structured team player who wants to optimize our digital workflows to create an even better daily life for both citizens and employees? We are now looking for a System Administrator for our case management system, TOPdesk.

About the role:

As a System Administrator here, you will have overall responsibility for the administration and development of TOPdesk. The role is central to our ability to deliver high service quality and covers both our internal environment for IT support and the external environment used by our contact center in meetings with citizens.

Your mission is to be the bridge between technology and operations. You ensure that the system not only functions technically but also actively supports and improves our joint working methods.

In the role of System Administrator, you work both operationally and developmentally with a focus on the following areas:

• Business-oriented development: You drive the work to create uniform and efficient working methods in the system. This involves reviewing categorization, case flows, and templates to ensure high data quality and a good user experience.
• System administration and configuration: You are responsible for the technical structure in TOPdesk, including configuration, access management, and role distribution. You own the contact with the system supplier and drive requirement setting when changes are needed.
• Quality assurance and compliance: You are responsible for ensuring that the administration of TOPdesk follows current requirements for system classification, information security, and GDPR. You translate regulatory requirements into practical measures in the system to ensure safe and traceable handling.
• Training and support: You function as the organization's expert support and are responsible for creating instructions and conducting training initiatives to raise the general competence in the system.
• Control and follow-up: You establish and drive an annual calendar for administration. By analyzing statistics regarding volumes and lead times, you provide valuable decision support to the business.

QUALIFICATIONS

Your profile:

We are looking for you who thrive in a role that requires both precision and the ability to see the big picture. You have a pedagogical aptitude and are skilled at communicating complex flows in an understandable way.

Qualifications:

• Experience in system administration or application administration, preferably within ITSM or similar case management systems.
• Good ability to analyze and develop work processes in close collaboration with different business areas.
• Relevant post-secondary education in IT, system science, business development, or another background that we assess as equivalent.
• Very good ability to express yourself well in speech and writing in Swedish.

Merits:

• Documented experience of working in TOPdesk.
• Practical experience of system classification and information security related to system administration.
• Driver's license

We offer:

With us, you get a significant role where your work directly impacts the efficiency of our organization and the level of service to citizens. We offer a workplace with good opportunities for professional development and close collaboration with engaged colleagues.

Salary form: Monthly salary.
Employment type: Permanent position.
Duration: Permanent, start date: 2026-09-01.

Note! Questions about the position will be answered after 2026-08-10.

To ensure your application works correctly in our recruitment system, we ask all applicants, including internal candidates, to use their private email address when applying.

Varberg Municipality welcomes diversity and sees differences as a strength. We hope that you, as an applicant, can contribute with your background and competence.

Welcome to read more about what it is like to work with us at: https://varberg.se/jobb-och-foretagande/jobb-praktik-och-ideellt-arbete/till-dig-som-ska-borja-hos-oss (https://varberg.se/jobb-och-foretagande/jobb-praktik-och-ideellt-arbete/till-dig-som-ska-borja-hos-oss)

Before employment, you must be able to prove that you have the right to work in Sweden, for example through citizenship within the EU/EEA/Switzerland or a valid permit to reside and work here, or an exemption from this.