Vacant job

As a communicator at SVT, you will become a crucial link between the audience and the organization. You will answer questions via email, phone, and social media, and contribute to engaging dialogues across SVT's channels.

About the role

Academic Work is looking for a Digital Communicator for SVT's Public Dialogue department. Here, you will become part of SVT Communication, which works with communication and marketing to strengthen the relationship with the audience and contribute to an engaging public service offering.

In this role, you will participate in the dialogue with SVT viewers by answering questions via email and phone with a professional and personal approach. You will also document and provide internal feedback on audience comments to contribute to the development of the operations.

Responsibilities

• Communicate with viewers and provide information in a pedagogical manner via email, phone, and chat channels.
• Collect and document audience reactions and suggestions for development.
• Stay updated on SVT's offerings and services to proactively handle challenges and opportunities.
• Participate in joint team-building activities and meetings.

We are looking for someone who

• Is studying at a university or college level with at least 1.5 years remaining in fields such as journalism, media, or communication.
• Has the ability to formulate thoughts accurately and effectively in writing.
• Has experience with phone communication, for example from customer service or similar roles.
• Speaks and writes fluently in Swedish and English.
• Is available to work 3 shifts per week during varying times and days.

It is an advantage if you

• Are up-to-date and knowledgeable about SVT's offerings.
• Have knowledge of journalism and/or the public service mission.
• Have an interest in societal issues and monitoring the external environment. Knowledge can be obtained through education, experience, or self-study.

To thrive in this role, you are a communicative team player who also works independently. You have an interest in people and information, are stress-resistant, and easily understand viewers' needs. Since Public Dialogue is an event-driven operation, you need to be flexible and able to switch between different tasks.

Our recruitment process

This recruitment process is handled by Academic Work, and our client's preference is that all questions regarding the role are sent to Academic Work.

We apply rolling selection and will remove the ad when enough candidates have reached the final stage of the recruitment process. A CV is required when applying. We do not use cover letters as a selection method, so one is not needed. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.