Vacant job

Don't choose Elis if you don't like teamwork…

…but if you want to be part of a company that is leading within circular services and believes in both individual and collective success – welcome to us!

World-class Customer Service Representative
to our facility in Eskilstuna, working within the business segments Healthcare & Elderly Care and Hospitality & Restaurant.

If you are a person who sees opportunities and solutions, are service-oriented, and have a knack for administration, you will become a key player in our customer service team.

Together with your colleagues at the facility, you will provide first-class service to our customers through overarching customer responsibility combined with daily administrative and operational tasks. Here, you will be part of a customer service team of 6 people, and the facility has a total of approximately 280 employees.

The Role

As a Customer Service Representative, you are an independent and engaged person who is passionate about providing service, nurturing our existing customers, and driven by making good business deals. You will join a customer service team consisting of driven and engaged colleagues.

The group works in close collaboration with our distribution and production departments, as well as with salespeople and customer managers.

Specifically, the role of Customer Service Representative involves:

• Customer responsibility for selected customers (contract follow-up, KPI tracking, project management during start-up/conclusion/collection changes, training, customer visits)

• Handling incoming inquiries from customers and providing fantastic service

• Proactively initiating activities for a positive customer experience

• Serving as a support and service function for all customers at the facility

• Informing customers about all our product areas and news

• Collaboration with sales, production, distribution, and warehouse

• Handling claims, debiting/crediting

• Ongoing administrative tasks such as order processing, contract registration, updating price lists, etc.

• Average of 3 travel days/week in the Mälaren Valley region (travel is during working hours, overnight stays may occur but are rare)

What does Lars Carlsson, Customer Service Manager in Eskilstuna, say about the role and the company?

”At Elis in Eskilstuna, we are a tight-knit and solution-focused team striving to provide high service to both customers and colleagues. We work closely with other functions in the business and are a flat organization where the whole is the most important. Communication and respect are highly valued here.

As a Customer Service Representative with us, you will interact with both customers and colleagues daily. Together, we provide our customers with the best possible service based on their needs.

We look forward to welcoming you to our team in Eskilstuna, where you will be an important employee for the team's overall success!”

Who are you? As a person, you are positive and solution-oriented, and you have a strong commitment to what you do. Our customers should receive the best service and advice and feel satisfied and seen after every contact! It is important that you share this attitude. You are efficient, can structure your daily life, are good at expressing yourself in speech and writing, and are a team player.

In this recruitment, we will place great emphasis on personal qualities.

What can you do? For the role of Customer Service Representative, experience with customer contacts and service is a must, and we also see that you have at least a high school education. You are also analytical and have the ability to handle and sort data and draw factual conclusions. You have very good computer skills, and a driver's license is required for the position.

Experience from the industry and a basic understanding of workflows in the business is advantageous.

Why should you choose Elis? We are a company driving the circular transition with a large focus on a more sustainable society! We offer you a full-time position in a stable company with a pleasant work environment and competent colleagues. You will receive both product training and ongoing coaching, and there are good future development opportunities within the company. We live by the values that have always formed the backbone of Elis: Respect for others - To be a role model - Integrity - Responsibility. They provide a reference framework that guides our actions and inspires our choices.

Contact and Application If you have questions about the position, you are welcome to contact Lars Carlsson on phone 0725-298094.

Welcome to register your application with a cover letter and CV via the link below. We apply continuous selection, which means the position may be filled before the final application date expires - so send in your application today!

The final application date is Sunday, August 2, 2026.

Welcome with your application!