Vacant job

We are specialists in financial management for housing cooperatives, community associations, and property owners. With digital tools and personal service, we make it easier for boards to keep track of finances, make the right decisions, and plan for the long term. We have approximately 80 employees and are located in both Östersund and Uppsala. Our customers are spread across Sweden, totaling around 1,300, with the majority being housing cooperatives.

Are you a service-oriented problem solver who thrives on customer contact?

At Simpleko, you will work in a digital and modern organization with strong growth, engaged colleagues, and the happiest customers in the industry. We are now looking for a Customer Service Handler to join our team in Uppsala – could that be you?

About Simpleko

Simpleko is a wholly-owned subsidiary of Riksbyggen specializing in financial management. We deliver services to approximately 1,350 customers – primarily housing cooperatives – throughout Sweden, entirely digitally. In addition to financial management, we have handled supplementary fees for public transport on behalf of SL (Stockholm Public Transport) for several years. We have approximately 80 employees distributed across two offices, one in Uppsala and one in Östersund.

Main Responsibilities

As a Customer Service Handler, you will be part of a small team working with customer service, primarily via phone and email – in both Swedish and English. You will handle cases for our customers in the real estate and transport sectors. Examples include:

• Questions regarding fees or rents from housing cooperatives.
• Cases related to the pledging of housing cooperatives.
• Contact with real estate agents, banks, and other stakeholders.
• Handling and potential disputes of supplementary fees in public transport.
• Handling of digital mail.

We are looking for someone who:

• Enjoys customer contact and is confident communicating via phone and email in both Swedish and English.
• Communicates clearly and professionally, both verbally and in writing, and can adapt your language to the situation and recipient.
• Is service-oriented and professional even in challenging customer dialogues.
• Is accustomed to working digitally and has excellent IT skills.
• Is a team player and enjoys working in a group.
• Thrives in an environment where the pace is sometimes high and priorities can change quickly.
• Experience working with housing cooperatives, in the Odevos management platform, or in Rival is particularly meritorious.
• Self-motivated – you take responsibility for your tasks.
• Collaborative – you contribute to a positive group dynamic and are happy to share ideas.
• Service-oriented – you work in a business-like manner with the customer's best interests in focus.

You share and stand by our values: respect, ethics, collaboration, innovation, and responsibility.

Location

Uppsala

Working Hours

Standard working hours are weekdays 08:00–17:00 with the possibility of flexitime. During the period June 15 – September 15, working hours are 08:00–16:00. We offer a flexible work life with the possibility of remote work up to 50% of working hours by agreement.

Employment Type

Fixed-term full-time position for approximately 6 months, with the possibility of extension. Start date by agreement.

Application

We welcome your application as soon as possible, but no later than Friday, July 10, 2026, to [email protected]. Selection is ongoing, and the position may be filled before the application deadline.

For questions about the position, you are warmly welcome to contact Ivo Nazlic, Team Leader Customer Service, at 018-66 01 68, or alternatively [email protected].

To recruitment consultants, ad salespeople, etc. We have already decided who we cooperate with for recruitment and where we want to appear. We therefore decline contact from salespeople regarding these matters.