Vacant job

Do you want to work in a role that combines customer contact, problem-solving, and technical interest – while making a real difference in customers' daily lives?

We are now looking for a Customer Success Specialist for a growing company that develops modern, cloud-based solutions for personnel-intensive operations. Here, you will have a central role in the customer journey and the opportunity to influence both working methods and the customer experience.

About the role

As a Customer Success Specialist, you will become a key person in the team, responsible for the customer relationship after the business deal is closed. You will follow the customer from onboarding to ongoing support and further development of their use of the system.

The role is varied and involves both operational support and proactive work to develop customers' working methods. You work daily in various systems and with integrations to customers' HR and payroll solutions, which requires your technical understanding and problem-solving skills.

Responsibilities

In the role of Customer Success Specialist, you will among other things:

• Handle incoming support cases via email, phone, and chat.
• Troubleshoot, resolve, and follow up on customer cases in a structured manner.
• Be responsible for onboarding new customers – from signed contract to go-live.
• Configure systems and train customers' users.
• Work proactively with your own customer portfolio and ensure high customer satisfaction.
• Support customers with questions related to scheduling, working hours, and collective agreements.
• Gather customer feedback and contribute to the development of the product and working methods.
• Participate in developing and improving the Customer Success function.

About you

We are looking for someone who thrives in a customer-facing role and has an interest in technology and systems. You are solution-oriented, pedagogical, and have a natural ability to build trust with customers.

To succeed in the role, we see that you have:

• 2–5 years of experience from support, helpdesk, or customer-facing roles within SaaS, IT, or similar.
• Good familiarity with working in multiple systems simultaneously.
• Ability to troubleshoot in a structured way and understand how different systems interconnect.
• Very good communication skills in Swedish and English.

Personal qualities

As a person, you are curious, patient, and solution-oriented. You thrive in an environment where you get to delve into complex situations and help customers find the right solutions.

You are receptive, pedagogical, and have a strong commitment to creating value for the customer. At the same time, you are motivated by working in a team where you collectively develop both working methods and offerings.

Merits

• Experience from personnel-intensive industries, such as hotels, restaurants, healthcare, or retail.
• Knowledge of scheduling, payroll management, or collective agreements.
• Experience with HR, payroll, or scheduling systems.

About the company

Our client is an entrepreneurial company that develops a cloud-based personnel and planning system used by over 50,000 users in the Nordics. The solution helps companies optimize staffing, streamline administrative processes, and ensure accurate payroll data.

Here, you will become part of an engaged team with a high pace, short decision-making paths, and great opportunities to influence both your own role and the business's development.

You will be employed as a consultant via Lernia with good opportunities for a long-term employment directly with the client.

Other information

• Location: Gothenburg
• Start: According to agreement
• Employment type: Consulting assignment via Lernia with good opportunities for transition to direct employment

About Lernia

Lernia is one of Sweden's leading staffing and recruitment companies and is present throughout the country. With our extensive network, we offer exciting jobs with attractive employers and brands that help you develop your skills and career, both in the short and long term.

How to apply

To apply for the position, scroll down to the application form below. Selection and interviews are conducted on an ongoing basis, so submit your application today! If you have any questions, you are welcome to contact the responsible recruiter at [email protected] (mailto:[email protected]).

Background check

For some positions, a background check is included as part of the recruitment process. If you proceed in the process, you will need to verify your identity via BankID before the check is conducted.