Vacant job

Everspring is a new Nordic tech company with big ambitions – established by PayEx and Mimir Group. The company combines entrepreneurial spirit with deep industry experience and strong technical competence to create modern solutions within payments and digital customer experiences.

Although Everspring is new as a company, it stands on a solid foundation. On Gotland, the company has its roots through PayEx – a well-known and established player – while building further on the experience from the Value Added Services business area in Oslo. At Everspring, we bring this combined competence together to create something unique, focusing on innovation, development, and growth in the Swedish and Nordic markets.

Now Everspring is growing – and we are looking for employees who want to be part of the journey.

About the role

We are now looking for an engaged customer service representative who wants to make a difference in the customer meeting. In this role, you will become a key person in our customer service function where you will have the opportunity to truly influence and develop how we meet our customers.

For us, customer service is about much more than just answering questions – it is about listening, understanding the customer's situation, and finding the best solutions together.

Your responsibilities

• Handle customer cases related to payments and payment flows through various channels – phone, email, and chat
• Work with both incoming and outgoing customer contacts
• Ensure that all cases are handled efficiently, correctly, and with high professionalism
• Analyze customer needs and offer tailored solutions
• Actively contribute to improving our working methods and raising the customer experience

We are looking for you who

• Are genuinely service-oriented and enjoy communicating with customers
• Have a solution-focused mindset and see challenges as opportunities
• Work in a structured manner, are meticulous, and take ownership of your tasks
• Thrives in a dynamic environment with varying tasks and a high pace
• Have excellent communication skills in Swedish, both orally and in writing

Previous experience from customer service is meritorious, but your attitude, engagement, and willingness to learn new things weigh just as heavily.

Why choose Everspring?

• The opportunity to be there from the beginning and build something new – not just manage existing structures
• A place in a rapidly growing company with a clear vision and big ambitions
• An inclusive and supportive team in Visby, with close collaboration with our customer service team in Norway
• Good development opportunities within customer service and the exciting fintech and payment solutions industry

Are you ready?

We are looking for you who not only want a job – but who want to be there from the beginning and contribute to the development of tomorrow's payment solutions in the Nordics!

Selection and interviews are conducted continuously, so don't wait to submit your application.