Senior Digital Customer Services Consultant – Veritaz

Veritaz AB

Okänd ort

Previous experience is desired

~51 300 kr / per month ->
Fixed and variable salary

Published 2026-06-11 6 månader – upp till 12 månader Full time

28 days left
to apply for the job

Apply now

Veritaz is a leading IT staffing solutions provider in Sweden, committed to advancing individual careers and aiding employers in ensuring the perfect talent fit. With a proven track record of successful partnerships with top companies, we have rapidly grown our presence in the USA, Europe, and Sweden as a dependable and trusted resource within the IT industry.

Assignment Description

We are seeking a Senior Digital Customer Services Consultant

What You Will Work On

Lead initiatives that increase self-service adoption and customer process automation
Drive digital transformation within customer service and customer support functions
Identify and define business requirements related to digital customer services
Analyze customer journeys and service processes to identify improvement opportunities
Support the implementation of AI-driven customer assistants and intelligent service solutions
Define business and operational requirements for automation and service modernization
Collaborate with IT teams on solution design, implementation, and delivery
Ensure information structures and content models support AI-driven customer interactions
Optimize knowledge management and content consumption for AI assistants and LLM-based solutions
Advise stakeholders on AI, automation, and emerging customer engagement technologies
Support organizational change initiatives related to customer service transformation
Drive improvements across customer experience and service delivery processes

What You Bring

Proven experience leading Digital Customer Services initiatives
Strong Customer Experience (CX) and Customer Service expertise
Understanding of AI-powered customer assistants and conversational AI technologies
Experience with Generative AI and LLM-based customer interaction solutions
Experience gathering and documenting business and operational requirements
Ability to bridge business needs and technical solution delivery
Experience driving automation and digitalization initiatives
Strong stakeholder management and facilitation skills
Experience operating in large and complex organizations
Strong communication skills in both business and technical contexts