Vacant job

We are specialists in staffing and consulting services within IT and technology – from promising talents and consultants with broad competence to experienced specialists with deep expertise.

For you as a candidate, we are a secure partner offering exciting assignments, personal development, and close contact with our advisors. We ensure you get the right assignment for your skills and ambitions – always with the human element at the center.

For our clients, this means we are a reliable supplier that can quickly match the right competence with the right need. In addition to our strong internal consulting organization, we also have an extended partner network, enabling us to offer even greater flexibility and breadth in delivery.

Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people.

Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are members of Almega Kompetensföretagen and follow their collective agreement with Unionen.

Do you want a key role where your structure and attention to detail truly make a difference? We are now looking for a Front Desk Officer for a public sector operation where security, service, and quality are central. Here you will work in an important role related to the management of eService Cards and identity services, contributing to the smooth and secure operation of the business every day. This is a perfect role for you if you enjoy working in a structured manner, meeting people, and taking responsibility in a socially important function.

The expected start of the assignment is late August/early September. During the summer period, feedback and response times may be slightly delayed, but we will get back to you as soon as possible.

As a consultant at Eccera, you get a secure employment and accumulate valuable work experience on assignments with our clients. Your consulting manager supports your development, where you continuously gain new experiences and knowledge. An excellent opportunity for career growth.

Your responsibilities

In the role of Front Desk Officer, you work with the management of eService Cards linked to the identification service SITHS – a central security solution for strong authentication within the public sector. You are responsible for ensuring that the right person receives the right authorization and electronic identity according to current processes and regulations.

You will work both administratively and operationally, with daily contact with users. The work takes place on-site at the operation's premises as well as out at customers within Gothenburg City and, in some cases, within the Region of Västra Götaland.

Your responsibilities include, among other things:

• Receiving users for photography, activation, and issuance of eService Cards
• Administering card orders in the associated system
• Issuing reserve cards (LoA2 and LoA3)
• Deregistering cards and handling unlocking and ordering of PUK codes
• Ensuring that the work follows current routines and regulations
• Traveling to operations to perform photography and activation of cards

Your profile

We are looking for you who are structured, careful, and have a strong sense of service. You thrive in a role where you combine administration with human contact and take responsibility for ensuring the work is performed correctly.

You have good communication skills and feel confident meeting different types of users in your daily work. You are flexible, solution-oriented, and adapt easily to changing needs.

To succeed in the role, you need to be able to work independently while being a team player who contributes to a positive work environment. You are accustomed to working in administrative systems and have a careful working method where you follow routines and processes.

A Category B driver's license is required as the role involves traveling to operations within Gothenburg City and, in some cases, within the Region of Västra Götaland. Previous experience with SITHS card management is an advantage.

All communication and documentation takes place in Swedish, which means you need to have very good knowledge of Swedish, both spoken and written.

What we offer

At Eccera, you get the tools you need to achieve your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuing to develop. Therefore, we offer you the opportunity to create an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your competence with the right assignment as you advance.