Vacant job

At Swedbank, you have the opportunity to:

• Be the face of the branch by offering the best possible service and treatment to Swedbank's private and corporate customers.
• Handle varied tasks, including managing service cases in the walk-in customer meeting and working nationally with service cases via incoming telephone calls.
• Contribute to our goals through an efficient work approach with a strong focus on increased accessibility, customer satisfaction, and proactivity.
• Collaborate and build good relationships with colleagues within the bank to develop our customers' financial health, identify customer needs, and refer to other competencies when needed to create added value in the customer meeting.
• Continue to develop and broaden your skills – there are several career opportunities within the bank, and personal further development is encouraged.

• A passion for service, putting the customer first, and contributing to customer satisfaction through good business acumen and a solution-focused mindset.
• An interest in informing our private and corporate customers about our products and services, as well as the ability to digitize and guide customers through our digital channels.
• An open mind, curiosity, and adaptability to new ways of working.
• Strong self-drive, the ability, and the willingness to contribute to both individual and shared goals.

• Personal and professional development through self-leadership and continuous development.
• Meaningful work that positively impacts our workplace, our customers, and society.
• An open and collaborative culture that encourages cross-functional teamwork and offers networking opportunities.
• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions where appropriate for the role.
• Benefits such as our offers for employee banking products, pension plans, equity-based reward programs (Eken), and voluntary group insurance.

...you will have the opportunity to work at our service branch in Gamlestaden. You will work in a business characterized by high customer flow and a fast pace. We are in a journey of change where you are expected to be adaptable and curious about new ways of working. The service branch's focus areas are accessibility and customer satisfaction, and you will have the opportunity to work with service cases both locally and nationally via incoming telephony.

With a positive attitude and a willingness to take on new challenges, you will thrive and succeed with us. As a leader, I expect strong personal drive and self-leadership. If you are the one who burns with passion for and loves to deliver world-class service, I am convinced that you will thrive in my team.

We look forward to receiving your application!

Alvin Betz Karlsson, your future manager

We look forward to receiving your application no later than 2026-06-28

Location: Gamlestaden, Gothenburg

Hiring Manager: Hanna Wagman & Alvin Betz Karlsson

We may begin the selection process during the application period and welcome your application as soon as possible.

We have made our selection for recruitment and therefore decline contact with advertising salespeople or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or sexual identity, ethnicity, religion, or disability – everyone is welcome.

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