Vacant job

Are you fluent in both Swedish and Norwegian? Do you want to kickstart your career in customer service within a young and social team?

Apply for the role of Customer Service Representative at Senzum in Linköping!

About the Role

We are currently looking for a Swedish- and Norwegian-speaking individual to join our team in Linköping. Here, you will have the chance to work in a modern and flexible environment with great colleagues, where a service mindset, communication, and teamwork are in focus.

Whether you are at the beginning of your career or simply want to try something new, this is the perfect opportunity to develop within customer communication and gain valuable experience in a growing company.

Your Responsibilities

As a Customer Service Representative, you are the face of Senzum. You will:

• Help our customers' customers via phone, chat, and email – primarily in Norwegian, but also in Swedish
• Be a problem solver who makes the customer feel seen and satisfied
• Work with various systems and ensure everything runs smoothly behind the scenes
• Collaborate with an engaged team that supports each other

A Typical Day

You start the day with a cup of coffee and a quick check-in with the team. Then, you log into your systems and begin receiving calls from customers who need your help. Between calls, you answer emails and update cases in the system. We work together, support each other, and make sure to have fun along the way!

We Are Looking For Someone Who

• Speaks Norwegian, Swedish, and English fluently in both speech and writing (required).
• Is social, communicative, and solution-oriented.
• Has the right attitude and is interested in developing.
• Takes personal responsibility and ownership of your tasks.
• Sees your own role in the team and contributes to the group's success.
• Arrives on time for work and keeps your promises.
• Has computer/system experience (meritorious, but not a requirement).

No previous customer service experience? - No problem, we will train you!

What We Offer

• A young and dynamic team with a high level of trust.
• Coaching leadership and internal training
• Development opportunities within customer service and other parts of the company.
• A workplace where community, energy, and optimism are in focus.
• Exciting assignments for well-known brands from across the Nordic region.
• Collective agreement
• Health allowance, team-building events, and much more!

Information

Start Date: August (or earlier by agreement)

Salary: Fixed hourly wage according to collective agreement

Workplace: Linköping

About Us

We are Senzum – experts in customer service since 1994. Our headquarters are located in Linköping, and we are a growing company where exciting things happen every day. We deliver the future of customer service to well-known brands from across the Nordic region. At Senzum, you get the chance to work with innovative solutions and be part of a culture characterized by development, energy, and collaboration.

Other Information

In this process, we conduct background checks via bakgrundskollen.se prior to employment.

The selection process is ongoing, which means the advertisement may be removed before the application deadline, so apply today! If you are considered for the position, we will contact you for a first digital interview. Regardless of whether you proceed in the process or not, you will receive feedback on your application.

At Senzum, we work with non-discriminatory recruitment and use digital tools to ensure a fair and efficient recruitment process. By using digital technology and objective methods, we strive to find the right person for the right place in our organization.