Vacant job

Job Description

Do you want to take on a critical key role where you become the link between technology, projects, and satisfied customers? As Quality Manager for Customer & Projects at Vossloh, you will have overall responsibility for our aftermarket, customer, and project quality. In this role, you will work throughout the entire value chain, from proactively supporting the organization with quality issues and preventing deviations to driving professional, efficient, and solution-oriented handling of complaints and quality cases. The role is central to our quality organization, and to succeed, you will have close and broad collaboration with everyone from production, design, and purchasing to our external suppliers and customers. The position involves a great variation between urgent complaint cases and proactive, long-term improvement work. You will function as a support organization for the entire company and will travel approximately 25–50 days per year. The travels are primarily within Scandinavia (Sweden, Norway, Denmark) to visit customers or secure quality with sub-suppliers, but international travel to places such as Europe may also occur. We are looking for a responsible and engaged team player who is skilled at building relationships and providing good service. You are confident and clear in your communication with both customers and suppliers. Furthermore, you are solution-oriented, structured, and thrive in an environment where collaboration is the key to success.

In this recruitment, Vossloh collaborates with Randstad, and for questions about the position, you are welcome to contact the responsible recruitment consultant.

Additional Information

The position is full-time with a desired start after the summer. The employment is permanent, starting with a 6-month probation period. In connection with the employment, Vossloh will conduct alcohol and drug tests.

Responsibilities

• Participate in early project phases and identify and handle quality risks through FMEA and other preventive quality tools to ensure that customer, authority, and internal requirements are met
• Act as a quality support to the project organization throughout the project's lifecycle and ensure that customer, quality, and other relevant requirements are considered and met
• Be the company's primary contact person for customers regarding quality-related issues after delivery and handle complaints from receipt to closure
• Drive root cause analyses, corrective actions (e.g., 8D), and ensure that experiences from customer feedback are implemented in operations
• Participate in supplier visits, product reviews, and FAT (Factory Acceptance Testing)
• Analyze quality outcomes and trends and initiate and drive improvement activities to strengthen quality, delivery precision, and customer satisfaction

Qualifications

• University education in engineering, quality, production, or equivalent experience through work
• Experience in quality work, complaint handling, and customer contact
• Background in working in a regulated industry
• Good technical understanding (including reading drawings) and good knowledge of MS Office
• Fluent skills in Swedish and English in both speech and writing
• Knowledge of tools and standards such as 8D, root cause analysis, FMEA, and ISO 9001 is meritorious
• Experience from the railway industry is meritorious
• Experience working with SQA is meritorious

About the Company

Vossloh Nordic Switch Systems AB

Vossloh is a global railway technology company with over 140 years of experience in delivering quality, safety, innovation, and strong customer orientation. With a wide range of products and services within railway infrastructure, we are today one of the world's leading players in the field.

We are active in nearly 30 countries with over 40 production facilities and offer integrated solutions throughout the value chain from a single partner. In this way, we contribute to safe, efficient, and sustainable mobility for both people and goods around the world.

Vossloh is a leading player in the railway industry. A total of approximately 250 employees (including consultants) work at the facility. The customers consist largely of government agencies, which places high demands on precision, quality, and regulatory compliance.