Vacant job

Are you passionate about service and interested in banking and finance? Then this position is for you! We are looking for a Customer Service Representative for our client's Private Advisory department, where you will have the opportunity to develop and grow professionally. Apply today!

About the role

Our client is one of Sweden's major banks, and we are recruiting on their behalf for a Customer Service Representative. In this role, you will be part of the department handling customer advisory within Private Customer Service, which is part of Customer Relations. You will work from the office in Stockholm, sitting in an open-plan office together with colleagues from both customer service and other departments. Customer Service roles are also located in Linköping, Gothenburg, and Malmö.

Our client values a positive and open culture, which permeates the entire team and their tasks. The assignment initially spans 6 months, with good prospects for extension if all parties are satisfied with the collaboration. We are looking for someone who can start on August 11th for a mandatory introductory period.

What we offer

• Significant responsibility and a key role in the bank
• Personal and professional development
• Certification in information provision

Important information
The assignment requires a clean extract from the Swedish Enforcement Authority (Belastningsregistret) as well as a credit check. This must be ordered at the time of application via the provided link!

Responsibilities

• Handle incoming cases from private customers, primarily via phone, though face-to-face customer interaction also occurs.
• Work and navigate in various systems and work goal-oriented with key performance indicators.
• Conduct proactive needs analyses to offer added value to customers.
• Actively promote self-service solutions during every customer contact.
• Contribute new ideas and suggestions that lead to a more efficient way of working.

We are looking for someone who

• Has excellent knowledge of Swedish and English, both spoken and written.
• Has completed upper secondary education (high school).
• Has a genuine interest in banking and finance.
• Is computer literate and has good system understanding.
• Has previous relevant work experience in service and administration.

Meritorious qualifications

• Work experience in customer service directed towards private customers.
• Completed post-secondary education, preferably in a relevant field.
• Experience from the banking industry.

Knowledge can be acquired through education, experience, or by being self-taught.

To succeed in the role, you have the following personal qualities:

• Goal-oriented
• Energetic
• Adaptable
• Responsible
• Respectful

Our recruitment process

This recruitment process is handled by Academic Work. Our client's request is that all questions regarding the position are sent directly to Academic Work.

We apply rolling selection and will remove the ad when a sufficient number of candidates have reached the final stage of the recruitment process. The recruitment process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role, as well as to promote equality, diversity, and a fair recruitment process.