Vacant job

Do you want to work with us?

We are looking for you who want to help shape the future citizen services in Finspång Municipality. As part of Municipal Services, you play a key role in our ongoing development journey where we develop and improve contact with citizens, businesses, and visitors. Our mission is to offer high accessibility, fast case processing, and reliable service that frees up resources for the municipality's other operations. Together, we are building a modern and professional approach where digitalization and human interaction work in synergy.

What can we offer you?

With us, you will have a dynamic role in a developing organization. As a Municipal Information Officer, you are our face and voice in phone, email, and digital channels. Together with engaged colleagues, you work independently to receive, register, and resolve cases at the front line, or strategically guide them to the right specialist competence within the municipal group.

Your future responsibilities

In the role of Municipal Information Officer, you are the hub of the municipality's information and case flow. Your main tasks include:

• Independently answering, processing, and guiding within all municipal operational areas.
• Registering, quality assuring, and handling error reports and cases in our case management system.
• Actively contributing to our cross-functional development work where we map customer journeys, streamline working methods, and optimize processes from the resident's perspective.

Who are you?

We are looking for you who have documented experience in qualified customer service, service, or administration, preferably within public operations. You have at least a high school education, while a university degree in social sciences, systems science, or public administration is meritorious.

The role requires that you have a very good ability to navigate and handle several parallel IT and business systems in a structured manner. You express yourself effortlessly and professionally in Swedish and English, both orally and in writing. Since we handle cases from all municipal operations, the role places high demands on good societal awareness, personal integrity, and strict adherence to confidentiality.

As a person, you have a strong holistic view and a pronounced solution focus. You are structured, meticulous, and maintain your professional calm even during periods of high workload. You thrive working towards clear goals and see collaboration with your colleagues as a natural prerequisite for delivering top-quality service.

We drive Finspång forward!

Finspång has a rich and varied cultural offering, unique historical environments, and meeting places. It is a vibrant industrial town with a strong business community and proximity to surrounding cities. Finspång develops through a drive to meet the present and the future. Therefore, the UN's global goals are integrated into the municipality's governance. By acting locally to influence globally, we want to contribute to a sustainable future for people and the environment. As an employee in Finspång Municipality, you are our most important resource. You and your colleagues improve the daily lives of others – every day. Here you have the opportunity to make a difference, provide service to others, and take responsibility for Finspång's development. Together, we build pride and joy in work at a workplace characterized by openness and collaboration.

We have a benefits portal through the company Benifex; Benefit Finspång, where all our employees can take part in benefits, discounts, and other offers of various kinds, for example, wellness allowances.

To provide the best possible service to our municipal residents, we strive for a staff composition that reflects the diversity in Finspång Municipality. Finspång Municipality applies a smoke-free working time policy.

When you apply for a job in our recruitment system, your application is registered. This is because we are a public operation. Your application then becomes a public document when we have received it. This means that the application documents can be requested by anyone who wishes. Exceptions are applications from persons with protected identity.

If you are applying for a job and have protected personal data, please call the contact person for the advertisement who will guide you through a secure application process. Do not apply digitally via the application link.

A valid ID document must be shown before employment in Finspång Municipality.

For positions within elderly care, activities for persons with disabilities, activities for children and youth, and in leadership positions, control of register extracts is included as part of the recruitment process.

In connection with the recruitment work, Finspång Municipality has carefully decided on recruitment channels and marketing. We therefore expressly decline contact with media sellers, recruitment sites, and similar.