Vacant job

Do you want to help shape the energy solutions of the future? Welcome to us – you who share our vision of sustainability, big and small. You who want to take responsibility for the energy supply and care about the development of the places where we live and work. You who are always curious about how we can make our energy system even stronger. We are looking for you who want to be part of our journey and contribute to a sustainable society for future generations.

Your future team

My name is Olle Eliasson, and I will be your direct manager. You will report directly to me, who is responsible for Kraftringen's Customer Center, where we bring together sales, marketing, customer service, and digital customer interfaces. You will become part of a team of approximately seven people, working to create the conditions for a fantastic customer experience for Kraftringen's customers. You will collaborate with other roles within customer journey, CRM, and digital customer interfaces that are critical to Kraftringen and its customers.

Your role with us

We are looking for an analytical and operational person who wants to work with customer data, customer behavior, and the practical improvement of customer journeys.

The role is central and close to operations, and you will work closely with the Customer Journey Manager and the business operations. Together, you form a partnership where the Customer Journey Manager drives the improvement agenda, priorities, and change within the organization, while you contribute with data-driven customer insights, system understanding, and operational improvement work.

The role ensures that customer data and insights do not remain in systems or analyses, but are used to improve how we explain, guide, and help our customers in their daily lives.

Your responsibilities include among other things:

• Analyzing customer and behavioral data
• Identifying patterns, friction points, and opportunities for improvement in customer journeys
• Translating insights into concrete improvements in customer journeys and customer communication
• Working with Microsoft Customer Insight
• Driving continuous improvement in daily operations by testing, measuring, and adjusting

In this role, you use communication as a tool for improvement. You are creative and can produce customer-centric texts that explain, guide, and help the customer in various situations.

Who are you?

We are looking for someone at the beginning of their career who has their own drive, is analytical and structured, but also curious about people, behaviors, and motivations. You enjoy understanding why customers act the way they do, not just what they do.

Your creative and communicative side helps you find better ways to explain, simplify, and help customers based on data and insights. You feel comfortable formulating messages both internally and externally.

If you are also operationally minded and like to do and see results that bring actual change, we believe you would fit very well into our team.

To succeed in the role, we see that you have:

• Relevant academic education, for example in: systems science, industrial economics, information systems, data/analytics, or a technical focus
• A few years of experience from an analytical, system-oriented, or business-oriented role
• Good skills in Swedish and English, both spoken and written

It is an advantage if you have:

• Experience working with data, CRM, and analysis tools (e.g., Qlik, Power BI)
• Experience with Microsoft Customer Insight
• Worked in a digitally driven business, e.g., e-commerce

We offer you

It takes courage to lead the energy transition. And that courage is here, at Kraftringen. We believe that a strong energy system starts with employees who have the conditions to thrive and create balance between work and leisure. Therefore, we offer benefits that support a sustainable working life for everyone who works with us. As an employee, you also get access to our benefits portal where you can easily view your benefits.

Here you get the opportunity to grow in an organization that drives the energy transition forward, while becoming part of a culture where collaboration, security, and mutual respect permeate everyday life. Together, we are building the energy solutions of the future – for people, society, and future generations.

Does this sound interesting?

The last day for applications is June 14, 2026, but don't wait to submit your application! We work with continuous selection and interviews, which means the position may be filled before the application deadline.

You apply by submitting your CV and answering our selection questions. The questions replace the cover letter and help us get to know you better. When you submit your application, your personal data is automatically masked in our system. This way, we can focus on competence in the initial selection. This is part of our work to contribute to increased gender equality, diversity, and inclusion.

If you have questions regarding the position, contact the recruiting manager Olle Eliasson, Customer Center Manager, at [email protected]. If you have questions regarding our recruitment process, contact Jennie Berne, HR Business Partner, at [email protected].

Other

We conduct background checks on final candidates. Drug and alcohol tests may occur.

Kraftringen is part of Sweden's total defense, which means that all permanent employees are mobilized for war according to the Act on Total Defense Duty (1994:1809).

We kindly but firmly decline contact from recruitment agencies and advertising sales.

Welcome to a place to grow!