Vacant job

Are you passionate about service and interested in banking and finance? Then this position is for you! We are currently looking for a Customer Service Representative for our client's Private Advisory department, where you will have opportunities to develop and grow in the role. Apply today!

About the role

Our client is one of Sweden's major banks, and we are recruiting on their behalf for a Customer Service Representative. In this role, you will be part of the department handling customer advisory within the Customer Service Private business area, which is part of Customer Relations. You will work from the office in Stockholm in an open-plan office environment alongside colleagues from both customer service and other departments. While this position is based in Stockholm, we also have customer service employees in Linköping, Gothenburg, and Malmö.

At our client's company, a positive and open culture is highly valued, permeating the entire team and their tasks. The assignment spans 6 months with good prospects for extension if all parties are satisfied with the collaboration. We are looking for someone who can start on 11/8 for a mandatory introductory period.

What we offer

• A significant responsibility and an important role in the bank
• Personal and professional development
• Certification in information provision

Important information
The assignment requires a clean extract from the Swedish Enforcement Authority (Belastningsregistret) as well as a credit check. These must be ordered at the time of application via this link!

Responsibilities

• Handle incoming cases from private customers, primarily via phone, with some face-to-face customer interaction
• Work and navigate in various systems and work goal-oriented with key figures
• Conduct proactive needs analyses to offer added value to customers
• Actively promote self-service in every customer contact
• Contribute with new ideas and suggestions that lead to a more efficient way of working

We are looking for someone who

• Has very good knowledge of Swedish and English, both spoken and written
• Has completed upper secondary education
• Has a genuine interest in banking and finance
• Is proficient with systems and computers
• Has previous relevant work experience in service and administration

It is an advantage if you have

• Work experience in customer service directed towards private customers
• A completed post-secondary education, preferably in a relevant field
• Experience from the banking sector

Knowledge can be acquired through education, experience, or by being self-taught.

To succeed in the role, you have the following personal qualities:

• Goal-oriented
• Energetic
• Adaptable
• Responsible
• Respectful

Our recruitment process

This recruitment process is handled by Academic Work. Our client's request is that all questions regarding the position are sent directly to Academic Work.

We apply rolling selection and will remove the advertisement when enough candidates have reached the final stage of the recruitment process. The process includes two selection tests: a personality test and a cognitive ability test. The tests are a tool to find the candidate with the highest potential for the role and to promote equality, diversity, and a fair recruitment process.