Vacant job

Elgiganten is Sweden's leading retailer of home electronics, white goods, and kitchens. We currently have nearly 3,400 employees and a total of 169 Phonehouse stores and department stores across the country. As an employee at Elgiganten, you are part of something much bigger, and the operations consist of several key functions such as department stores, retail shops, e-commerce, a Nordic central warehouse, and customer service. Become part of us and join our success!

Do you love contributing to a fantastic customer experience? We are now looking for a Service Advisor who delivers world-class service and is passionate about taking care of our customers in the best possible way!

Working at Elgiganten is fun, challenging, and fast-paced. It is not just our shared interest in what we sell that brings us together. Here you will find people – with a genuine desire to help others discover the joy in the magical world of technology. In this specific role, you will also have the opportunity to influence our customers' perception of us.

Your role as Service Advisor
As a Service Advisor, you will work within the Operations area, which consists of cash register, warehouse, support, and merchandising. It is a varied role where you will handle several different tasks where your skills make a difference and play a key part in our success. A large part of your day-to-day work involves creating the best possible customer experience; you are simply a star at customer care. In addition to being responsible for taking payments, assisting with service tasks, product logistics, and warranty issues, you will also ensure that it is easy for our customers to shop and that they can take home the right product. By optimizing the shopping experience in the store and ensuring satisfied customers, we can achieve our goals. The ability to solve problems on the path to success is another crucial part of the role. You will receive basic knowledge in all parts of Operations, giving you great flexibility in your daily work.

Who are you?
As a Service Advisor at Elgiganten, your personal qualities and motivation are the most important. You love meeting customers and achieving your goals, and of course, you have fun while doing it!

We believe that you

• Always have the customer in focus and are driven by providing every visitor with personal service
• Have a genuine sense for service and love working with people
• Learn easily and have a desire to develop
• Are engaged, responsible, and have a will to do your best
• Thrive in orderly environments and like creating structure

An interest in the goods and services we sell is a great advantage, but during your introduction, we will provide you with the knowledge and training required for the role, all to ensure you succeed and enjoy working with us.

Who are we?
Our culture is important to us, and our values permeate everything we do. We are now looking for a colleague who wants to become part of our community and, just like us, is driven by and shares our values: Win Together, Play Together, Grow Together and be Different Together. At Elgiganten, we believe that our differences make us stronger and that cohesion is a strength. Here, driven people with a great interest in both our customers and each other work together. Those who see opportunities, like fast changes, and are driven by contributing to positive results usually thrive with us. These are energetic people who have the ability to naturally take initiative and who want to develop.

Development with us
Our goal is to become the best employer in the industry, and we believe we get there through, among other things, our good leadership. At Elgiganten, a good leader creates engagement, joy in work, and motivated employees. Development and internal training are areas we have chosen to invest in, including training in product knowledge, customer interaction, and leadership.

Elgiganten offers

• Contractual salary and pension
• Generous bonus scheme
• Benefits within fitness and employee purchases
• Internal training program for employees and leaders
• Good career opportunities

Other information
Employment type: Permanent with an initial probationary period
Hours: 70%. Working hours also include evenings and weekends
Start date: According to agreement
Application deadline: 2026-07-31

At Elgiganten, we strive for diversity and therefore welcome all applicants, regardless of gender, age, or ethnic background. Please note that we use tests and background checks as part of the recruitment process. We look forward to your application! Register your CV and apply for the position by clicking the link.