Vacant job

Nacka Vatten och Avfall work together to create Sweden's leading water and waste services. Their customer service plays a very important role in this work, and our client needs to strengthen their team shortly. Do you thrive in a role where telephone customer interaction is the focus, and do you want to work in a socially important industry?

Nacka Vatten and Avfall AB strives to provide Sweden's leading water and waste services for sustainable and dynamic societal development. We are a wholly-owned subsidiary of Nacka Municipality, one of Sweden's most innovative municipalities facing strong growth in the coming years. We offer an inspiring work environment where everyone is involved and shares responsibility for developing the company in line with its mission, goals, and strategies, as well as our values of being professional, innovative, and sustainable.

Your role as Customer Handler

What does the job entail? When a resident of Nacka contacts Nacka Vatten and Avfall, you and your colleagues in the customer service group are the first point of contact and the first in the chain to provide help. Most inquiries come via phone or email and primarily concern questions about invoices, waste management, water meter readings, and various orders. The majority of all incoming cases are handled directly by you and your colleagues in customer service, which also involves documentation in our system. Your main focus will be on questions related to waste.

Your background, experience, and competence

We are looking for someone who is fearless, curious, and proactive, with the ability to make quick decisions in your work. We value you as someone who enjoys meeting customers in a professional and service-oriented manner. Since the work involves both internal and external collaboration, high social competence is important; you must be able to listen, contribute actively, and consider different perspectives. We support each other within the work group, and it is crucial that you enjoy sharing your knowledge and absorbing others' experiences. In your work, you are self-reliant, proactive, and structured in your daily routine.

We are looking for someone who has:

• Completed upper secondary education
• At least a couple of years of work experience in telephone customer service
• Good IT skills
• Experience working with Teams and Outlook
• Good communication skills in both Swedish and English, both verbal and written

What we offer

At Jurek, we offer a fixed-term position with our client in Nacka, located in modern facilities in Finntorp, near Sickla Köpkvarter with good transport links.

The assignment is full-time with immediate start and is expected to last for 6 months initially. The position may be subject to a security clearance, which means a security check (including pre-investigation and register control) may be conducted before employment.

Good to know

As the selection process and interviews are conducted on an ongoing basis, you are warmly welcome to submit your application as soon as possible via www.jurek.se.

Application

For questions about the position, you are welcome to contact the responsible consulting manager, Elvira Björebäck, via email: [email protected]

Please note that we do not accept applications via email.

Jurek is a specialized partner in recruitment and consulting staffing, helping companies find the right competence in Finance, Legal & Compliance, Banking & Insurance, HR, and Business Support. Our experienced team combines industry knowledge with a strong network to create accurate and sustainable matches. We work long-term, personally, and with high quality to create the best possible experience for both clients and candidates.