Vacant job

About Clarion Hotel: Clarion Hotel® is more than just a hotel chain; it is an immersive experience combining Scandinavian hospitality with a premium touch. Our team members are not merely employees; they are an integral part of the Clarion experience. We pride ourselves on delivering personality and passion, always striving for perfection. Join us in shaping the future of hospitality! Clarion Hotel® is part of Strawberry.

Clarion Hotel Grand Östersund is located in the heart of the city's pulse, within walking distance of everything.

We offer 197 rooms, 11 meeting rooms, a relaxation area with a pool and sauna, as well as a bar and brasserie NÒR. We are more than a hotel – we are an experience, and you will become an important part of it! Our team is characterized by personality, passion, and a strong desire to exceed guest expectations.

We are looking for creative, individual talents who bubble with passion and can deliver exceptional hospitality. We are now seeking our next superstar in the form of a Welcome Office Supervisor. You bring energy, charm, and genuine engagement to ensure every guest feels valued and inspired every minute they are with us. At Clarion, we live by our vision: To improve the quality of life for guests and colleagues. Together, we deliver world-class service and guest experiences, and we are convinced that great talent can come from anywhere and from anyone – so do not hesitate to apply today.

Your daily responsibilities:

• Lead, motivate, and coach the team in operational work – where you are expected to be on the floor for the majority of your working day. You are responsible for parts of the department's administrative tasks.
• Create routines for the department, ensure quality assurance, and ensure they are followed.
• Lead and distribute work, and create work schedules in collaboration with your direct manager, including training new employees.
• Work towards increased profitability, high quality, and achieving departmental goals in upselling, guest satisfaction, employee engagement, and efficiency.
• Traditional reception duties such as checking guests in and out, answering phones and emails, receiving bookings, preparing arrival lists, following checklists, invoicing, etc.
• Ensure that every guest experience runs smoothly, from booking and payments to handling guest requests.
• Continuously monitor guest satisfaction and act when necessary.

Does this sound like you?

• You are a service professional who understands that the magic lies in the personal meeting, where you tailor your service to the guest in front of you.
• You are adaptable and thrive and grow in dynamic work environments with a fast pace.
• You have an eye for every detail and know how to turn the everyday into something extraordinarily beautiful.
• You are comfortable working independently and taking initiative, but love being part of a team and contributing to the collective atmosphere.
• You have experience handling guest feedback and feel confident resolving challenges where the guest is always the focus.
• You are a role model for the rest of the team and lead by example.
• Work experience in tourism and customer service is advantageous, but your approach to and commitment to excellent customer service are what matter most.

Why become part of Clarion & Strawberry?

At Clarion, you become part of a brand that combines the best of urban style and first-class execution. An engagement that extends to our work team as well. Here is what you can look forward to:

• An inspiring work environment with a fast pace where your efforts are valued.
• A changing environment – At Clarion, no day is like another. Something fun always happens!
• Opportunities to advance and develop within the dynamic Strawberry Group.
• Wellness allowance.
• Employee discounts and special friend & family rates at our 200+ hotels.
• Four extra hotel nights every year.
• 25% discount on food and beverage at our restaurants and bars.
• Exclusive offers on customer experiences, travel, shopping, and much more.

The position is a permanent employment and involves varying shift work, including evenings and weekends. Upon employment, a full job description will be presented along with an overview of mandates and expectations. The Welcome Office Supervisor reports to the Welcome Office Manager. We conduct and hold interviews on a rolling basis, so the position may be filled before the advertisement's closing date. We warmly welcome your application – we look forward to hearing from you.