Vacant job

Do you want to help create a safer everyday life and a future full of opportunities for our customers? Do you identify with our core values: engaged, caring, and professional? Then you might be the person we are looking for!

About the role

We are looking for someone with an interest in construction technical issues and who thrives in customer contact roles, for one of perhaps the most rewarding positions as a construction damage adjuster. You will work within the claims organization and belong to our group of construction technicians who together handle construction damage claims for private individuals, businesses, and farmers.

You will guide customers through the claims process, investigate and assess the right to compensation, and make independent decisions based on insurance terms and legislation. The work is varied and involves many contacts, primarily via phone and digital channels, but sometimes also on-site at the customer's location. You will handle multiple cases simultaneously and work proactively to ensure that every customer receives professional treatment – something crucial to our ambition of offering the best customer experience in the market. You will actively work to ensure the customer has the correct insurance coverage and advise our advisory colleagues on needs. You will be part of an engaged team working with construction and business damage claims and belong to a department of approximately 13 claims adjusters within the company, possessing very broad competence.

What we offer you

Here, you will have the opportunity to develop in a modern, value-driven organization where we together create security for our customers and society. You will become part of an engaged company that wants to move forward – and where your contribution truly makes a difference.

Who are you?

You do not need previous experience in the insurance industry or claims adjustment, as we will train you internally. We are looking for you with practical experience from the construction industry in roles such as carpenter, construction project manager, electrician, plumber, or equivalent. In this role, you should view the computer and phone as natural work tools, and it is important that you have good communication skills in both speech and writing.

You are engaged, proactive, and have strong collaboration skills. You may need to travel to a customer affected by damage for inspection when necessary. You can prioritize among many ongoing cases and are flexible when conditions change. You have good communication skills and can explain and justify your decisions in a pedagogical and clear manner – both verbally and in writing. You have a good command of Swedish and English in both speech and writing. Additional language skills are meritorious.

We are in an exciting phase of development where AI is a natural part of our operations. To succeed in the role, you need the willingness to work with AI support, both strategically and operationally, to create real value for our customers and our organization.

Does this sound interesting?

Do you want to make a difference for our customers in Bergslagen? We welcome your application!

The position is located in Västerås and involves travel. You must have a driver's license and access to your own car.

For questions about the position or the recruitment process, contact Head of Construction Claims Jonas Lindholm at 019-19 46 75 or HR Consultant Märta Grimaldi at 021-19 02 17.

Union representatives are Helena Lindberg (Forena) 021–19 01 85 and Julia Ekeroth (Akademikerföreningen/SACO) 021-17 73 90.

About the Recruitment Process

Our ambition is to deliver the best possible candidate experience, and for us, fair and unbiased recruitment is important. Therefore, every employment process includes tests, interviews, and reference checks. We work with competency-based recruitment, which means a focus on your competence, potential, and values throughout the process. Since we operate in a trust-based industry, we conduct background checks on final candidates. The background checks are handled by an external party.

At LF Bergslagen, we create security and hope for the future for people and businesses in Västmanland and Örebro counties, as well as Heby Municipality. Together we make a difference – with care, engagement, and professionalism. Here, you are met with warmth, trust, and development in a culture where community, sustainability, and the opportunity to grow go hand in hand.

We are 400 engaged employees who live where our customers live, shop in the same stores, and experience the same weather. With offices in Västerås, Örebro, Sala, Karlskoga, and Lindesberg, we are close to our 235,000 customers – who all jointly own the company. This makes us the insurance company and bank that understands what our customers need to feel secure for their family, their possessions, their business, and their money. Everything gathered in one place – throughout life.

We are incredibly proud to have been nominated and placed in the top three in the Brilliant Awards Employee Experience category 'Employer of the Year' for two years in a row. This year, we have also won first prize for 'Change Journey of the Year', which shows the positive development in our employee engagement. We are proud of our employees who create a fantastic work climate every day.