Vacant job

Workplace Description

Are you ready to be the hub of one of Sweden's most critical IT functions? The Swedish Police Authority is now recruiting two Servicedesk Coordinators for the Servicedesk team. We are looking for you who are a natural leader without being a manager, unpretentious, and passionate about employee engagement.

The Servicedesk is a large and critical function with over 55 employees working around the clock. In this newly established role, we are merging previous functions for workforce planning and operations management to create stability in staffing and even stronger support for the business.

Since the role is new, there is a unique opportunity for you to jointly define working methods, processes, and how operational leadership is best exercised in practice. You will work closely with your colleague in this role, sharing responsibilities and covering for each other when needed.

Your contribution directly contributes to increasing safety in Sweden by ensuring that our 40,000 police employees have working technology when they need it most. Our office is located on Kungsholmen in central Stockholm.

What We Offer

• A unique opportunity to shape the role: As one of the first in this new function, you will help determine how scheduling, workforce planning, and operational leadership are best organized going forward.
• A socially important mission: Your coordination ensures that police personnel have world-class technology, which directly contributes to preventing and investigating crime.
• A central leadership role without managerial responsibility: You will lead and inspire a large group of employees, act as a sounding board, and drive development in a critical 24/7 environment.
• An engaged team: Work in an unpretentious environment where we value strong personality and leadership skills higher than specific technical tool proficiency.

As a state employee, you also have attractive terms regarding pension and parental leave. Read more about our benefits at polisen.se.

Job Description

As a Servicedesk Coordinator, you are the hub of daily operations and long-term workforce planning. Your main tasks include:

• Responsibility for the overall scheduling: You create schedules for 55+ employees with different lunch breaks, meetings, and extra tasks. The work involves both long-term period planning and handling ongoing changes such as vacation, shift swaps, and sick leave in the system.
• Leading daily operations: You actively move among employees to identify needs, inspire the team, and handle urgent situations. In the event of major incidents, you coordinate work together with other support roles.
• Ensuring working environment and safety: You are responsible for the physical working environment at the desk, coordinate visits, handle equipment for employees, and plan and lead evacuation drills.
• Follow-up and development: You provide reports and status updates as a basis for planning, follow up on performance according to SLAs, and drive improvement work while maintaining documentation.

The work takes place on-site at our premises on Kungsholmen.

Qualifications

This is an opportunity for you if you have:

• Several years of experience in scheduling and workforce planning that the employer deems relevant.
• Several years of experience in holding a leading or coordinating responsibility within an operational environment, preferably within IT support, servicedesk, or customer service (formal or informal), that the employer deems relevant.
• Very good ability to communicate in Swedish and English, both orally and in writing.
• Good computer skills and very good knowledge of Microsoft Office.
• Upper secondary education or equivalent competence that the employer deems equivalent.
• Swedish citizenship (requirement for employment within the Swedish Police Authority).

Merits

We see it as a plus if you in addition to the above also have:

• Experience with scheduling tools such as Heroma, Calabrio, or 2eazy.
• Education in personnel science, leadership, or IT operations.
• Previous experience in coordinating or coordinating assignments within customer service, support, or similar environments.
• Experience in giving feedback and following up on work according to SLAs.
• Experience working in public administration or government agencies, preferably with knowledge of security requirements and privacy.
• Documented experience in process management and improvement work (e.g., Lean, Agile, or ITIL).

Personal Attributes

We place great emphasis on your personal attributes. To thrive and succeed in the role, you should be:

• A natural leader: You inspire and build trust in the group without needing a managerial role. You are objective, neutral, and unpretentious. You see opportunities in shaping a new role and take the initiative to structure the work.
• Structured and proactive: You have the ability to keep order in a busy daily life, take personal responsibility for the role, and drive development forward.
• Stress-resistant and solution-oriented: You maintain your composure under pressure, prioritize correctly, and look for new solutions to problems.
• Socially skilled and team-oriented: You build strong relationships both within your team and with other functions. You are passionate about employee engagement and have the ability to inspire others.
• Curious and courageous: You have a genuine interest in the Swedish Police Authority's mission and dare to drive change and test new working methods.
• High integrity and judgment: You are aware of the high security requirements and act accordingly.

Contact Persons

If you have questions, you are welcome to contact the recruiting manager at tel. 010 – 564 72 25.

If you have questions about the recruitment process, contact the responsible HR consultant: Helena Larbo, [email protected]

Trade Union Representatives

• Police Federation, Sofia Ask, tel: 010-563 87 10
• Saco, reachable via email [email protected]
• SEKO Polisen, Karna Tillheden, tel: 010-561 66 27
• ST, reachable via email [email protected]

Other Information

Employment type: Permanent position with a six-month probation period.

• Work location: Stockholm
• Working hours: Flexible working hours
• Start date: According to agreement
• Function: Coordinator
• Continuous selection will be made in this recruitment.

The recruitment process also includes a work sample as a complementary assessment method.

Apply via the application link on our website (we do not want a personal letter) and answer the selection questions in your application email. The questions are based on the requirement profile for this recruitment, and your answers will form the basis for the selection process. Therefore, it is important that you answer the questions clearly and in detail, and do not refer to other documents, e.g., CV.

Answering the questions is a prerequisite for your application to be considered complete.

We look forward to receiving your application!