Vacant job

Are you a rockstar at solving problems quickly, enjoy working with a service mindset, and are comfortable with digital tools? Then you might be the one we are looking for!

Who are we?

The Urban Development Office creates value for everyone who lives and works in Norrköping. Here, the entire urban development process is gathered, and every skill is important for us to reach our goals. Here you have the opportunity to develop while contributing to Norrköping's sustainable growth. Together, we solve tricky challenges by being innovative and bold. Do you want to be part of it?

Read more about the Urban Development Office and our offer: https://norrkoping.se/jobba-hos-oss/sok-jobb/framtidsyrken/samhallsbyggnad (https://norrkoping.se/jobba-hos-oss/sok-jobb/framtidsyrken/samhallsbyggnad)

In the Support and Service Unit, we work broadly and closely with the rest of the office to keep Norrköping running – both today and tomorrow.

We support everything from contract follow-up and mapping materials to handling incoming cases. Additionally, we are a vital link between the municipality and businesses, and are responsible for issues concerning the use of public land and excavation permits.

We are now looking for a new colleague on a fixed-term contract!

Your responsibilities

As part of the IT support team, you will be the hub in handling fault reports, feedback, and requests coming from the municipality's residents. You work in our case management system, where cases come in via web, email, and Kontakt Norrköping.

You help clarify property boundaries, maintenance responsibilities, and other practical issues – often on your own, but always with support from a team that helps each other out.

You collaborate broadly within the office, find the right information in our systems, and ensure everything is updated and correct – for yourself, your colleagues, and Kontakt Norrköping.

You also play an important role in developing our service by updating information, supporting Kontakt Norrköping in complex cases, and contributing to training when needed. This is a role where you get to take a holistic approach to both internal handling and communication, follow-up, and statistics.

Who are you?

We are looking for you who have a university degree in urban planning or similar. You have experience in investigative work involving information searching.

You have experience in customer service work and find it easy to learn new systems, and have good knowledge of the Office package. Experience in the operation and maintenance of public land is an advantage.

We are looking for you who genuinely enjoy providing service and like having contact with both colleagues, residents, and businesses. You are quick, flexible in your approach, and always helpful.

You like to keep things organized, find it easy to switch between different tasks during the day, and thrive working with goals and results.

You communicate clearly, pleasantly, and professionally – both verbally and in writing – and have good knowledge of Swedish.

We also believe that you are a secure and stable person who contributes to a good work climate with your positive energy.

Apply today!

Information about the position

Number of open positions: 1

Employment type: Fixed-term contract, full-time

Duration of employment: 1 year, between August 24, 2026, and August 23, 2027

Start date: August 24

Working hours: Daytime

Remote work possibilities: Partial

Application deadline: June 7

Contact: Unit Manager Maria Egebäck, [email protected]

Other information: We have chosen to remove the personal letter and replace it with selection questions relevant to the position. This makes it easier to make an objective assessment of your competence. You send in your CV as usual.

Police Certificate: For positions within elderly care, activities for persons with disabilities, and activities for children and young people, a check of the police certificate is included as part of the recruitment process.

FEELING OF CONTRIBUTING. THE ABILITY TO INFLUENCE

Working in Norrköping Municipality means you are part of creating welfare. Our 11,000 employees contribute and make a difference. Every day. We offer a creative and dynamic workplace for curious and open-minded people who want more than just a job. Together, we create Norrköping's future.

We are looking for you who have the competence to contribute to our operations regardless of gender, gender identity or expression, age, ethnic origin, religion or other belief, sexual orientation, or disability. When you apply for a job with us at Norrköping Municipality, you use our recruitment tool. You start your application by clicking 'Apply' at the bottom of the ad. If you have protected personal data, you should not submit your application via our website. Contact the recruiting manager or recruitment specialist directly to discuss how you best apply based on your protection needs. Contact details can be found in the ad. We decline all offers of advertising and recruitment assistance in connection with this ad.