Vacant job

• Contribute as a central part of an engaged team working together to create long-term customer relationships through advice, sales, and genuine commitment to the customer's finances.
• Help develop our Real Estate Agency collaboration forward through proactivity towards their customers.
• Meet customers in digital advisory calls with clients from all over the country – where every meeting is characterized by attentiveness, professionalism, and a high sense of service.
• Ensure that every customer meeting, regardless of channel, maintains high quality and is needs-based – with the goal of creating value, trust, and a positive customer experience in every contact.
• Collaborate closely with colleagues and specialists to find the best solutions for the customer, drive sales responsibly, and actively contribute to the branch's shared goals and success.

• A mortgage license and IDD (Insurance Distribution Directive) as a foundation to provide qualified advice and ensure high regulatory compliance. (Swedsec advisor license is a plus)
• Drive and business focus with the ability to identify customer needs and transform them into sustainable financial solutions – whether the meeting takes place digitally or via phone.
• Experience in conducting digital advisory meetings where you build trust, listen to the customer's situation, and guide them to the right decisions.
• Ability to work goal-oriented with sales and results, while putting customer satisfaction and long-term relationships first.
• A strong team spirit where you actively contribute to the team's shared goals, share knowledge, and support colleagues in daily work.
• An attentive, pedagogical, and relationship-building approach that builds trust and security in all customer contacts.
• A genuine desire for continuous development.

• Personal and professional development through self-leadership and continuous development.
• Meaningful work that positively impacts our workplace, our customers, and society.
• An open and collaboration-oriented culture that encourages cross-functional teamwork and offers networking opportunities.
• A supportive and inclusive environment that promotes a balanced and sustainable work-life situation, with flexible working conditions where appropriate for the role.
• Benefits such as our offers for employee banking products, occupational pension plan, equity-based reward programs (Eken), and voluntary group insurance.

take the chance to become a key player in one of the bank's most prioritized and fastest-growing business areas – mortgages! Here we invest heavily in this role and give you unique opportunities to grow, develop, and truly make a difference. You will work in a modern and inspiring environment, and become part of a wonderful and positive team of professional colleagues who work together to achieve the best possible results and maximize customer satisfaction. Every day is full of new challenges and exciting opportunities.

With us, you will have a close, dynamic collaboration with the Real Estate Agency – together we create an unbeatable customer experience around the entire housing transaction! We value strong teamwork where we support each other and are driven to achieve results in a professional and developmental environment.

You will work in an environment characterized by a positive and business-intensive operation, where a proactive approach and your commitment to the customer meeting and credit transaction are key to success. Together with passionate and experienced colleagues, you will work towards the same goal – to increase customer satisfaction and strengthen Swedbank's position in the mortgage business.

You will receive close leadership support for your personal development. I, as your future manager, am engaged, positive, and unpretentious, and am driven by helping colleagues develop. I believe it is important to see the person behind every employee and utilize each other's strengths. I am convinced that when we have fun at work, we will achieve better results together and jointly create a workplace where we thrive.

If you recognize yourself in this description, we are very interested in you.

We care about your well-being and offer a sustainable work environment. At Swedbank, employees are our greatest asset. We have a culture based on respect, inclusion, and openness, where every employee's voice is important. We live by the bank's values "Open, Simple, and Caring".

Laden Edraki & Dragana Suvajac, your future managers.

Location: Gothenburg

Hiring Manager: Dragana Suvajac, Laden Edraki

We may begin the selection process during the application period and welcome your application as soon as possible.

Please note that background checks and drug tests may be conducted for this role if you proceed in the process.

We have made our choice of recruitment channel and therefore decline contact with advertising salespeople or sellers of other recruitment services.

Swedbank is an inclusive employer and does not discriminate based on gender, age, sexual orientation or sexual identity, ethnicity, religion, or disability - everyone is welcome.

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