Vacant job

Business Travel Consultant in Piteå/Luleå or Umeå

Do you want to work in a role where no two days are exactly alike? Do you thrive on customer contact, problem-solving, and creating structure even when the pace is fast?

We are now looking for a Business Travel Consultant to join our team. Here you will become part of a stable and well-established operation where personal service, long-term customer relationships, and close collaboration are in focus – while the industry develops through digitalization and modern working methods.

For those who have previously worked at a travel agency, this may be the opportunity to return to the industry in an environment with strong camaraderie and a better work-life balance.

About the role

As a Business Travel Consultant, you work closely with corporate clients and help them with everything from booking and administration to advice on smart and efficient travel arrangements.

One day you help a customer quickly rebook a trip after changed circumstances. The next day, you work on more complex travel setups where service, structure, and problem-solving are crucial.

Your tasks include:

• Booking of flights, hotels, trains, and rental cars
• Rebookings and changed travel conditions
• Customer dialogue and advisory services
• Administration and follow-up
• Working in several booking and business systems simultaneously

The role involves many points of contact and suits you who enjoy collaborating, communicating, and building trust in dialogue with both customers and colleagues.

To thrive in this role, you need to appreciate a job where multiple cases are often ongoing simultaneously and where conditions can change quickly during the day.

Why you will enjoy working here

At NEX Travel, you become part of an experienced and tight-knit team where collaboration, knowledge sharing, and helpfulness are a natural part of everyday life.

We offer among other things:

• Hybrid work up to two days per week
• Reduced working hours (ATK)
• Collective agreement via Unionen
• Internal activities and social community
• Opportunity for support when moving to northern Sweden
• A stable operation with strong local roots and long-term customer relationships

Here you work in an environment that combines a high pace and strong service spirit with sustainable working methods and balance over time.

We are looking for you who have

Requirements

• Experience in customer service, booking, or other service-intensive operations
• Good experience with customer contact and administration
• Very good Swedish in speech and writing
• Good English in speech and writing
• Good computer skills and ability to work in several systems simultaneously
• Ability to work structured at a high pace with several parallel cases simultaneously

Merits

• Experience from the business travel industry or business travel
• Experience with GDS systems, preferably Amadeus
• Experience with graphical environment Amadeus, Lincoln, or similar booking systems
• Experience with corporate clients and working based on travel policies
• Experience with hybrid or remote work in team environments

Who are you?

To thrive in this role, we believe you:

• Are solution-oriented and flexible
• Enjoy customer contact and relationship building
• Work structured even at a high pace
• Have a high service spirit and good prioritization skills
• Appreciate collaboration and a flat team climate
• Are stress-resistant

You enjoy variety, take responsibility for your work, and thrive in an environment where people help each other and work closely together as a team.

About

NEX Travel is one of northern Sweden's largest business travel agencies with headquarters in Luleå and operations in several locations in northern Sweden. The company works with business travel, travel administration, and customer-adapted solutions for companies and organizations in both the private and public sectors.

The company is part of Unlimited Travel Group and is on a continued development journey where digitalization, modern booking solutions, and customer experience are in focus.

Other information

Location: Piteå, Luleå, or Umeå
Scope: Full-time
Employment type: Permanent
Start: According to agreement during Q3–Q4 2026

Selection and interviews are conducted on an ongoing basis. Apply today!