Vacant job

First Line Support at BRP – Are You Our Next Customer Hero?

Do you thrive on helping people and solving problems? Then you might be the person we are looking for! We are seeking a service-oriented and engaged team member for our First Line Support team at BRP Systems. Here, you will be the first point of contact for our customers and a key figure in ensuring their satisfaction.

About the Role

As part of our support team, you are the face of BRP. You will handle incoming calls from our customers, manage their cases, and ensure they receive the assistance they need. Your ability to quickly identify and resolve basic issues is crucial. When a case requires deeper expertise, you are responsible for escalating it correctly to our Second Line Support.

Your Main Responsibilities:

• Act as the first point of contact for BRP support, responsible for providing the best possible customer experience through greeting, guidance, and support.
• Answer incoming calls from BRP customers and provide support for basic issues and questions.
• Create cases in our case management system during or after calls.
• Escalate cases to Second Line Support when they cannot be resolved within the First Line.
• Contribute suggestions for content to our FAQ based on common questions and issues.
• Occasional availability for telephone support during evenings and weekends.

Who Are You?

We are looking for someone motivated by customer-oriented work and who enjoys being the first point of contact for our users. You are a results-driven problem solver who does not give up until the customer is satisfied and the case is resolved. Being a team player is important to you, and you gladly contribute to the group's success. Even in challenging situations, you maintain a positive attitude and are resilient. You have a genuine service focus and listen actively to understand customer needs and communicate clearly and concisely.

Qualifications:

• Previous experience in customer support or similar service roles is advantageous. Examples include roles such as customer service representatives at insurance companies, banks, or IT firms.
• Excellent communication skills in both spoken and written Swedish and English.
• Basic technical understanding and the ability to quickly familiarize yourself with new systems.

What We Offer:

An exciting role in a dynamic environment where you have the opportunity to develop and contribute to our customers' success. You will become part of a supportive team where collaboration and customer satisfaction are the focus. We are a rapidly growing company offering technical solutions that are continuously being developed with improvements and new features. We are market leaders with our products in the Nordic region and continue to expand into Europe.

We work closely together across departments, so it is important that you are flexible and enjoy being helpful in various contexts. You will be based at our office in Linköping, located right next to Stora Torget, in newly renovated premises with a lovely environment. BRP's support team consists of colleagues based in Sweden, Denmark, Norway, and Finland.

Are You Ready to Take on the Challenge?

Please submit your application as soon as possible as we will be reviewing selections continuously. Email your application to [email protected].