Vacant job

Do you want to take the first step in your career and become part of an engaged team? As a customer service representative at Telia in Norrköping, you will have a developmental role within service and sales – where you grow every day and gain experiences for life. You work together with driven colleagues who support and encourage each other, and get the right conditions to develop in your professional role. Does that sound like your next challenge? Apply for the job!

About the role

This is a full-time assignment where you are employed by Bravura and work as a consultant at Telia. You get a secure employment with us while having the opportunity to develop in one of Sweden's leading telecommunications companies.

As a consultant at Bravura, you get a dedicated consultant manager who supports your development, follows up on how you are doing in your role, and is there as support throughout the assignment. We work actively with your development and give you good conditions to grow – both within the assignment and further in your career.

The assignment is initially for 12 months, with very good opportunities for extension or transition to employment at Telia for the right person.

🚀 About the company

Telia Company is a communications company within IT and telecommunications. They help businesses and private individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has a world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing the entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connection in the best networks and continues to invest for a more digital and sustainable society.

Digitalization has connected people and allows us to talk, listen, watch, read, and think, almost wherever in the world we are. Nations, companies, and individuals meet across borders and continents, day and night, year-round. Telia Company provides the foundations of the digital society that are crucial for creating a better future.

Welcome to Telia, better networks, better experiences!

💼 Responsibilities

In the role of customer service representative at Telia, you are the customer's first point of contact and an important part of creating a positive experience. You receive incoming calls from private customers and help with questions regarding invoices and payment solutions.

The role involves more than traditional customer service – you work actively to understand the customer's needs, provide advice, and guide the customer to solutions that create long-term value. The role also involves responding to customers via text, where it is important to communicate well. You will develop in your dialogue in the daily work of presenting holistic solutions to customers.

You become part of a team where personality, engagement, and the desire to develop are highly valued.

• Receive incoming calls and support customers with their cases
• Analyze needs and provide advice that creates value for the customer
• Work actively to develop customer dialogue and identify relevant solutions

🔍 Education, experience, and personal qualities

• Have completed upper secondary education
• Have experience from service, customer contact, or sales
• Speak and write fluently in Swedish and have good knowledge of English

To thrive in the role, you are a person who wants to develop and dares to challenge yourself in your professional role. You have a natural drive, are engaged in meeting people, and thrive in a role where you get to take responsibility and influence results.

You do not need to have long experience in sales – the most important thing is that you are curious, brave, and want to take the next step in your development. We also believe that you contribute maturity, a professional approach, and a willingness to collaborate in a team.

At Telia, you are met by an inclusive culture where different perspectives are valued and where you get the opportunity to grow – both in your role and as a person.

Other information

Start: September 14
Location: Norrköping
Salary: Base salary + commission

Criminal record check and UC check are conducted in this process.

We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also work with rolling selection, which means we take down the ad when enough candidates have applied. If you become relevant for the position, we will contact you for a first phone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application.

Do you have questions? Feel free to reach out!

📧 [email protected]

📞 010-171 47 10

We recommend that you submit your application immediately as we are conducting rolling selection.

Welcome with your application!

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