Vacant job

Presto helps companies and organizations protect their operations against fire and accidents. Together with our customers, we develop solutions that minimize the risk of fire and accidents through consulting, the market's widest range of training, sustainable safety products, and world-class service. As an employee at Presto, you make a difference. Together with our customers, we save lives.

About the role

We are now looking for a colleague who wants to help us continue to maintain our high service level. In this position, you will work closely with the business and provide support to our Key Account Managers in the administration of Presto's nationwide contracts.

During your introduction, you will receive basic training in the business and your tasks, as well as plenty of support from colleagues, all to ensure you have the right conditions to succeed in the role.

Your main responsibilities:

• 📞 Answer calls and emails from customers with the goal of delivering world-class customer service.
• 🛠️ Handle and resolve customer cases with professionalism, engagement, and a smile.
• 🤝 Collaborate closely with other departments to ensure high customer satisfaction and smooth processes.
• 📋 Support our contractors in questions regarding contracts and assignments.
• 🗂️ Perform administrative tasks, such as record keeping, contract implementation, and creation and revision of price lists.
• 🚀 Contribute to the development and improvement of our administrative processes.

We are looking for you who

Development is in our DNA, and as an employee at Presto, you are driven by a learning culture, wanting to develop in your role but also to help develop the business and the industry. 🌱 You have ambitions and see opportunities in the challenges you face, a chance to learn something new for yourself and your colleagues.

We believe that you:

• 🧘‍♀️ Have the ability to handle demanding situations with calm and professionalism.
• 📞 Feel confident communicating via both phone and email.
• 🗣️ Command Swedish and English fluently, both in speech and writing.
• 🧩 Have strong problem-solving skills and enjoy finding solutions.
• 🤝 Are a team player who also thrives working independently.
• 📚 Have previous experience in customer service and administrative tasks.

As a person, you are:

• 🧯 Service-oriented
• 🧯 Cooperative
• 🧯 Detail-oriented
• 🧯 Self-motivated

We offer

• 🌱 A learning culture where you get to develop in your role and contribute to developing both the business and the industry.
• 📚 Internal training via Presto Academy.
• 📄 Collective agreement, reduced working hours, insurance, and pension benefits.
• 🧘 Wellness allowance via Epassi, discounts at SJ, hotel chains, and fitness facilities.

Do you want to work with us?

Those of us who work at Presto have different backgrounds and experiences with a common drive to grow and work together as a team. It is the combination of our differences that makes us strong together. We strive to recruit employees with different backgrounds to reflect society and the diversity of our customers.

Does the above sound like you? Then don't hesitate, submit your application today!

How the process works: We use competency-based recruitment supported by Alva Labs for a fair and unbiased process. Selection is ongoing – submit your application as soon as possible. Final candidates undergo security clearance, including criminal record checks, credit checks, and drug tests.

The position is full-time (40 hours/week), with working hours on weekdays from 07:30–16:30. The employment begins with a 6-month fixed-term contract with the possibility of becoming permanent. Location in Katrineholm.

Questions? Contact Christel Löfvendahl at [email protected]

About Presto

Since our founding in 1959, we have always put safety first. That is who we are, that is what we do, and it is in our DNA 🧬. We have a responsibility to run the business in the best possible way and be a role model in our industry. Not just now, but also for future generations 🧑‍🤝‍🧑. Annually, we service fire protection and prevent risks in more than 75,000 businesses and properties ☑️. We recycle over 70,000 extinguishers in our ♻️ factory in Katrineholm ☑️ and train 100,000 participants in safety.