Vacant job

About the role

We are currently looking for a Finnish-speaking 1st Line Technical Support specialist to join an international, technology-driven company within digital services and customer support.

In this role, you will become a key part of the company's support function, responsible for providing customers with fast, professional, and solution-oriented assistance in their daily use of the company's services and systems. This role is ideal for you if you thrive in a varied workday where customer interaction, problem-solving, and technology are at the forefront.

You will primarily handle incoming support tickets, ensuring customers receive the right help through troubleshooting, guidance, and follow-up. You will work closely with internal teams to ensure high quality and a seamless customer experience.

Your main responsibilities include:

• Managing incoming support tickets via phone, email, and ticketing systems
• Troubleshooting technical issues and guiding customers to solutions
• Escalating more complex cases to the appropriate department
• Ensuring high service levels and a positive customer experience
• Documenting cases and updating customer information in internal systems
• Proactively working on improvements to support processes and workflows
• Contributing to knowledge sharing within the team
• Collaborating closely with other internal departments such as Customer Success and product teams

We are looking for someone who

We are looking for someone who is service-oriented, solution-focused, and has a genuine interest in technology and customer support.

To succeed in this role, we see that you:

• Have experience in customer service, technical support, or a similar role
• Are confident in customer interactions and have strong communication skills
• Have a structured work approach and can prioritize between different cases
• Are solution-oriented and enjoy problem-solving
• Have good technical understanding and can easily adapt to new systems
• Are self-motivated but also a team player

We also value:

• Fluent spoken and written Finnish and English
• Good knowledge of Swedish
• Experience with ticketing systems or CRM systems (advantageous)
• Interest in video, streaming, or digital platforms (advantageous)

About the company

This is a confidential recruitment for a growing and innovative company with an international presence. The company works with modern digital solutions and offers a dynamic work environment with a strong focus on collaboration, development, and customer experience.

More information about the company will be presented later in the recruitment process.

If you have any questions about the role, please feel free to contact the responsible recruiter, Kristina Maksimovic, at [email protected]

We look forward to receiving your application!