Vacant job

Role Overview

The Network Operations Engineer Advanced L2 plays a key role in maintaining the stability, security, and performance of the global enterprise network infrastructure.

This position focuses on operational excellence through proactive monitoring, incident management, change execution, and collaboration with engineering and vendor teams.

The role demands strong technical expertise in routing, switching, wireless, VPN, and network services, combined with a practical understanding of enterprise IT operations processes and tools.

The ideal candidate has hands-on experience in managing complex enterprise networks, demonstrates strong troubleshooting and communication skills, and thrives in a fast-paced global environment.

Key Responsibilities

· Monitor, support, and maintain the global enterprise network infrastructure including WAN, LAN, WLAN, RVPN, Internet, and Cloud connectivity.

· Respond to network incidents, outages, and performance issues ensuring quick recovery and minimal impact on business operations while proactively notifying customers and communicating business impact.

· Perform detailed root cause analysis and drive long-term corrective actions in collaboration with network engineering and vendor teams.

· Execute change management activities with proper planning, risk assessment, and validation including configuration, maintenance, and software upgrades for routers, switches, firewalls, wireless controllers, load balancers, and WAN accelerators in coordination with site IT teams for predictable results.

· Maintain and update network documentation, topology diagrams, and operational procedures to ensure consistency and accuracy.

· Analyze and optimize network performance using tools such as SevOne, Grafana, SolarWinds, or NetMRI, identifying areas for improvement and capacity planning.

· Coordinate with service providers and vendors to track and resolve connectivity and performance issues ensuring SLA compliance.

· Support and validate new deployments, projects, and technology integrations in collaboration with Network Engineering, Security, and Infrastructure teams.

· Contribute to the development and improvement of network monitoring and automation processes to enhance operational efficiency and reliability.

Skills & Qualifications

· Bachelor’s degree in computer science, information technology, or equivalent discipline/experience.

· 5 years of hands-on experience in enterprise network operations or advanced network support roles.

· Professional level certification (CCNP or equivalent) with relevant knowledge and experience.

Technical Expertise

· Networking Fundamentals: TCP/IP, subnetting, DHCP, DNS, RADIUS, TACACS, IP SLA, SNMP.

· Physical Connectivity: Transceivers, Optics, Fiber, Panels, Patching Standards.

· Routing & Switching: BGP, OSPF, EIGRP, VLANs, STP, HSRP, EtherChannel.

· Firewalls & VPN: Cisco ASA, Palo Alto, Juniper SRX, FortiGate, IPSec/SSL VPN.

· Wireless: Cisco 9800/5520 WLCs, WiFi, Site Surveys.

· Load Balancers: Citrix ADC NetScaler.

· Access Control: Familiarity with Cisco ISE for RADIUS and TACACS authentication services.

Tools & Platforms

· Strong working knowledge of Windows, Linux, Office, GDrive, Visio, Miro, Slack, Zoom, SecureCRT.

· Working knowledge of ITSM processes (Incident, Problem, Change Management); ServiceNow preferred.

· Experience with network tools and systems: tcpdump, Wireshark, iPerf, Nmap, SevOne, SolarWinds, Grafana, NetMRI.

Soft Skills

· Excellent troubleshooting, communication, and coordination skills across global teams.

· Strong analytical and documentation abilities with attention to detail.

· Ability to manage multiple priorities under pressure while maintaining professionalism.

· Passion for network technology with a proactive and continuous learning mindset.

· Self-motivated, adaptable, and capable of working independently or collaboratively.

· Ability to work effectively in a team-oriented, global, and fast-paced environment.

Nice to Have

· Experience with public cloud platforms: AWS, Azure, GCP, OCI.

· Scripting and automation: Python, PowerShell, Ansible, REST APIs.

· Familiarity with network automation frameworks such as Ansible, Nornir, NetMiko.

· Understanding of API integrations and data pipelines (Cisco, Juniper, Palo Alto, SilverPeak, Citrix).

· Experience with structured data formats: XML, JSON, YAML.

· Exposure to CI/CD pipelines: Jenkins, GitLab, Puppet, Chef.

Skills

Mandatory Skills: Cisco, SDN, Network Administration