Vacant job

Do you want to deliver first-class customer service and work with the latest AI technology?

At Releasy, we specialize in outsourced customer service, and we are now looking for more colleagues for our Axfood assignment. We are looking for you who are passionate about problem-solving and customer satisfaction. Do you want to deliver first-class service and grow in an environment where we lift each other up?

We welcome your application!

About the role

As a Customer Service Representative, you will represent our client Axfood, a leading player in the grocery retail industry. At Releasy, we run the customer service for Willys and Hemköp, handling inquiries regarding e-commerce, memberships, product range, and credits. The collaboration dates back to 2012, and Releasy is an active part in developing the company's customer service through technical solutions.

Your responsibilities will include:

• Providing service to Willys and Hemköp customers via phone, email, and chat.
• Answering questions, resolving cases, and handling communication with stores and back-office.
• The Axfood assignment offers opportunities for further development within different areas of responsibility.

Employment type: Permanent position with a 6-month probation period.

Training: 7-day basic training followed by practice with extra support.

Salary: Fixed monthly salary with shift allowances (OB).

Working hours: Varied working hours. You will see your schedule four weeks in advance. Shifts are scheduled within the following times: Monday–Friday 08:00–22:00, Saturday 10:00–18:00, and Sunday 10:00–22:00.

Start date: The training begins on June 15, 2026, which is also the start date of employment.

We are looking for you who:

• Speak and write fluent Swedish.
• Speak and write English at a basic level.
• Have good computer skills and preferably system competence.
• Experience from retail is meritorious but not a requirement.

We are looking for colleagues who are passionate about service and always want to do that little extra in every customer interaction. You are motivated by helping others and are a problem solver with an eye for detail. In customer service, you need to be self-sufficient, able to handle stress and queues, and have a flexible approach to changed routines and conditions. At Releasy, we regularly monitor our delivery to guarantee first-class service. This means you need to thrive in a results-oriented environment where we actively work with coaching and development to achieve our goals.

Releasy offers:

• Secure employment with collective agreements and pension.
• Career opportunities via Releasy's career ladder and internal development programs.
• Health allowance and other benefits for your health, such as discounts at local gyms.
• At our office in Mjärdevi, there are good bus connections to Norrköping and Motala, as well as free parking.

Ready to take the next step?

Submit your application today! We process applications continuously, and positions are filled before the final application deadline of June 7, 2026. The process begins with a background check in the criminal record register, which you can view yourself before deciding whether to share it with us. The background check is conducted to create a safe working environment for both customers and employees.

Current candidates are then invited to a first telephone interview. The process continues with work tests, digital reference checks, and a personal interview on-site. All applicants will receive feedback via email.

We want to find our new colleagues as soon as possible – so don't wait with your application!

For questions about the position, contact the responsible recruiter at [email protected]

We handle the recruitment internally and decline contact from recruitment agencies.

Releasy is one of the leading providers of outsourced customer service in the Nordics and a partner to companies within telecommunications, media, e-commerce, travel, and the public sector. We help our clients create first-class customer experiences across all channels – social media, chat, email, and phone.

With over 40 years of experience and approximately 1,500 employees in Sweden, Norway, Finland, and Spain, we have built deep and broad expertise in customer service. Our competence, combined with a strong focus on quality and customer satisfaction, enables us to deliver solutions that create value – for both you and your customers.