Vacant job

Do you want to make a difference for thousands of train passengers every day? As an operational traffic information officer, you are responsible for conveying accurate and fast information, contributing to ensuring that everyone travels smoothly, sustainably, and safely. Are you our new colleague?

Job Description

Do you thrive when no two days are alike?

As an operational traffic information officer, you will enjoy a rewarding, challenging, and fun job with comprehensive induction, training, and supervision to help you get started in the best possible way. You will begin your employment with paid on-site training at the Traffic Control Centre in Gothenburg. Our traffic information officers ensure that the flow of information works effectively and that train passengers receive the right information and good opportunities for alternative travel when unexpected events occur in traffic. This can range from delayed and cancelled trains to platform changes. You play a key role in collecting, compiling, and disseminating information about the traffic situation, both to your colleagues and, for example, to railway companies. You do this via computerized monitoring systems and collaboration with external partners, traffic controllers, and other traffic information officers. You inform train passengers primarily via platform signs, monitors, and loudspeakers, and lay the groundwork for information on various websites, apps, and media. When train traffic is running as planned, you will have quieter periods where you mainly monitor and stand ready in case the traffic situation changes.

Since the operations run around the clock, you will work various shifts according to a schedule, 365 days a year and 24 hours a day, including night shifts. The base salary is 29,000–31,000 SEK for the position, which also applies during the training period.

Qualifications

Who are you?

You always keep the passenger in focus and thrive working in an operational and dynamic environment. You are attentive and communicative, and have an easy time making yourself understood in a calm and clear manner. In your daily work, you have no problem maintaining concentration even during quieter moments, and you understand that monitoring requires alertness and responsibility. However, you are also the one who quickly ramps up when the pace increases – you keep your cool, prioritize correctly, and solve situations together with your colleagues. You enjoy working with others and have a natural ability to build good relationships. At the same time, you are analytical and proactive, ensuring you stay one step ahead, always with the passenger's best interest in mind.

You are motivated by active employee participation, where you consciously take responsibility for your tasks while being aware of how you contribute to the whole by collaborating with others.

We are looking for someone who has:

• A high school education, or equivalent knowledge through other studies.
• At least 1 year of work experience.
• Experience working with multiple different digital programs and/or IT systems simultaneously.
• Good ability to express yourself in speech and writing in Swedish.

It is an advantage if you have:

• Work experience from operational activities such as a traffic control centre, alarm centre, operations control centre, or other event-driven activities that we consider equivalent.
• Current experience working irregular hours, such as shifts (varying between day, evening, weekend, and night).

Other Information

You need to attach your CV when applying. We have stopped requesting cover letters as they are not part of the selection material.

To avoid missing important information about your application, make sure to stay updated via My Career Page! We primarily use email (from address: [email protected]) for dispatches and invitations. Check your inbox and spam/Junk folder regularly during this time to ensure you receive all information from us! You may also wish to add this email address to your contacts.

In this recruitment, web-based tests are used as part of the selection process.

Preliminary schedule:

• Tests sent out on June 11.
• Interviews conducted during week 26.

The employment will be security-checked without placement in a security class. A valid result in the security check is required for employment, conducted in accordance with the provisions of the Security Protection Act (2018:585).

For questions about the position, contact the recruiting managers Mia Khatab or Malin Östangård, most easily reached via email: [email protected] or [email protected]

Application

The questions you will answer when submitting your application will form the basis for the initial selection. If you have protected personal data, you must contact the responsible manager for the recruitment so that your application is handled according to special procedures. You can find the manager's name and contact details in the advertisement.

Within Traffic, you work at the center of events to ensure our transport system works for all of Sweden's thousands of passengers – around the clock, year-round. We plan, lead, and monitor traffic on 98,500 km of state roads and 14,200 km of state railways. Our task is to contribute to roads being passable, trains arriving on time, and traffic information being current.

At the Swedish Transport Administration, we work to make Sweden closer. We believe that a combination of different experiences, backgrounds, and perspectives is the best foundation for building a workplace free from discrimination and an environment where everyone thrives and does their best. We believe in diversity where the common denominator is reliability, engagement, and courage. For that is how we best represent our society.